About Wonderly
Wonderly is building the first end-to-end AI business platform for service businesses. The roofers, contractors, med spas, and law firms that make up the majority of the economy are excellent at their craft and poor at running a business — and most of them should be generating 2–5x more revenue than they currently are.
Today, solving this means hiring an agency, stitching together a dozen tools, and spending weeks on setup and maintenance. Even then, results are inconsistent and systems break constantly.
Wonderly replaces all of it. Ads, website, lead intake, CRM, AI receptionist, follow-up, and project delivery — all in one platform, fully set up in minutes. Because we own every layer, nothing breaks at the seams. The integrations that fail in stitched-together systems simply don't exist inside Wonderly.
What makes us different is that AI is native to the platform, not bolted on. Our agents don't just suggest — they actually run ads, build websites, answer calls, qualify leads, book meetings, follow up, and move deals through the pipeline. The goal is not incremental improvement. The goal is to take a business from a non-functional system to a high-performing one almost immediately.
With backing from YC and Sam Altman, a $500M+ valuation, and hundreds of thousands of users, we're well positioned to lead. We're building for the majority of businesses in the economy. For them, AI doesn't need to be customizable — it needs to work.
Wonderly is intense, fast, and not for everyone. If you want to work with top talent, push yourself harder than you thought possible, and help redefine how AI actually drives revenue for real businesses, you'll thrive here.
About the Hiring Manager
Hey, I'm Bishop.
I've spent the past few years working directly with customers and building customer-facing teams from scratch. What I've consistently seen is that most businesses don't need more tools — they need a system that actually works end-to-end.
That's what led me here.
This role is not about maintaining relationships or sending updates. It's about making sure the product works in the real world for real businesses.
You'll work closely with customers, understand how they operate, and ensure Wonderly actually drives outcomes for them. You'll also work closely with product and engineering, because a large part of this role is identifying what breaks and helping improve it.
This is a high-impact role. When Wonderly works for a customer, it becomes deeply embedded in their business. Your job is to make that happen.
The Role
We're hiring a Customer Success / Onboarding Manager to ensure customers are successfully launched and getting real results from Wonderly.
This role is focused on one outcome: ensure the system works for each customer.
After a customer signs, Wonderly should:
Launch ads
Generate traffic
Produce leads
Convert those leads into booked meetings and revenue
In reality, something in that system often breaks. Your responsibility is to identify where it breaks and fix it.
What You'll Do
Own the onboarding and early success of each customer
Launch and monitor ads, website, and funnel performance
Diagnose issues across the full funnel (ads, traffic, conversion, lead quality, customer behavior)
Identify where performance is breaking and take action
Work directly with customers to ensure they are following through on leads and processes
Coordinate with internal teams to resolve product gaps or issues
Continuously improve how Wonderly performs across customers
This role requires managing multiple customers at once and making decisions quickly based on incomplete information.
What This Role Actually Requires
This is not a traditional customer success role.
It requires:
Strong problem-solving ability
The ability to reason through systems (not just follow playbooks)
Comfort operating in ambiguity
High ownership — you are responsible for outcomes, not just activity
The ability to handle multiple moving pieces simultaneously
You will often need to:
Form a hypothesis about what is wrong
Test a fix
Evaluate the result
Adjust quickly
Expectations
High intensity, fast-paced environment
~60–70 hours per week
You will be responsible for real customer outcomes
It will become clear quickly whether you are effective in the role
This is not a structured or slow-moving environment. The role evolves as the product and process evolve.
What We're Looking For
1–4 years of experience in a high-performance environment (startup, ops, consulting, sales, etc.)
New grads welcome — if you've operated at a high level in school, sports, side projects, or anything else, that counts
Strong analytical and problem-solving skills
Ability to manage multiple priorities at once
Clear and direct communication
High ownership and accountability
Experience with marketing, ads, or customer operations is helpful but not required.
Why This Role Matters
When Wonderly works for a customer, it becomes core to how they generate revenue. This role sits at the center of that outcome.
You are not just supporting customers — you are ensuring the product delivers real value, identifying what breaks, and helping shape how it improves over time.
Compensation & Eligibility
Location: North America & Canada (remote)
Base Salary: $80,000 - $120,000
Equity in Wonderly
Final Note
I'm writing this at 10:45pm on a Saturday, a few days after a pretty intense surgery. We're about to hit a real inflection point as a company, and this role is one of the most important pieces of that. I believe very strongly in what we're building and in how critical this role is to making it work in the real world.
If you're looking for something easy, this isn't it.
If you want to be in the middle of something that's moving quickly, where your work directly determines whether customers succeed or fail, and where you'll be pushed to operate at an extremely high level every day — you should apply.
Wonderly is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.
Helpful Links:
How Wonderly Operates
Wonderly Company Culture
https://www.wonderly.com/
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