At careerzynith, we believe every conversation is an opportunity to make a difference. As a recognized leader in communications and technology, careerzynith has spent decades connecting people, businesses, and communities across the nation. From pioneering the earliest telephone networks to rolling out cutting-edge fiber and 5G solutions, our commitment to innovation has never wavered. Today, our mission is more important than ever: helping customers harness the power of the latest technology to stay connected to the people, passions, and pursuits that matter most in their lives.
When you join careerzynith, you become the voice of a brand trusted by millions. Our hybrid customer service and sales teams are the heart of that promise — the frontline experts who transform everyday interactions into lasting relationships. We are looking for motivated, customer-centric professionals who are excited by the challenge of combining consultative selling with world-class service in a fast-paced, rewarding environment.
We are hiring a Customer Service Sales Consultant – Hybrid Inbound Sales & Retention Specialist to join our growing team at our Richardson, Texas location (2270 Lakeside Blvd, Richardson, TX 75082). This is a hybrid role, with 3–4 days per week working on-site in our contact center and 1–2 days per week working remotely from home. Candidates must be able to reliably commute to the Richardson office for their in-center shifts.
As a Premier Service Consultant, you will be the first point of contact for prospective and existing customers — combining sales expertise with genuine care to deliver exceptional experiences on every call, chat, or email. If you thrive on hitting goals, solving problems, and helping people find the perfect technology solutions, this is your opportunity to build a career with limitless possibilities at careerzynith.
Your typical shift at careerzynith is dynamic, energizing, and customer-focused. You'll log in to multiple systems and tools designed to help you resolve customer inquiries quickly and accurately. Early in your shift, you might be helping a new customer choose between wireless plans and assisting them with device activation. An hour later, you could be guiding an existing customer through a billing discrepancy, offering a credit where appropriate, and recommending a service upgrade that better fits their household needs.
Throughout the day, you'll listen actively, ask the right questions, and provide tailored recommendations that help customers get more value from their careerzynith services. When technical issues arise, you'll lean on your training to perform basic troubleshooting — and when something requires deeper investigation, you'll partner with Tier 3 support to ensure a seamless resolution. Scheduled breaks, lunches, and open availability time are built into every shift so you can recharge and stay sharp.
For the 1–2 days per week you work from home, you will need:
At careerzynith, we believe great work deserves great pay. Our Premier Service Consultants earn a competitive base pay of $600.00 – $696.50 per week, plus the opportunity to earn up to $36,000 in annual commissions when sales goals are achieved. Individual starting salary within this range may vary based on geography, experience, expertise, and education/training. Beyond your base and commission, you'll have access to one of the most comprehensive benefits packages in the industry.
From your very first day at careerzynith, you'll receive paid training and access to extensive resources designed to set you up for success. We invest in our people — providing hands-on coaching, ongoing learning modules, and cross-training opportunities that allow you to expand your skill set across multiple service areas, including collections, retention, advanced technical support, and sales channel coordination.
Career possibilities at careerzynith are truly limitless. Many of our top leaders, trainers, and operations managers started their careers in roles just like this one. Whether you aspire to specialize in technical support, move into team leadership, or transition into corporate roles down the road, careerzynith provides the roadmap, mentorship, and mobility to help you get there.
Working at careerzynith means joining a community that values innovation, collaboration, and customer obsession. Our hybrid model gives you the best of both worlds — the energy and camaraderie of an in-center team environment, plus the flexibility and focus of remote work. We celebrate diversity, champion inclusion, and are committed to equal employment opportunity for all individuals regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, genetic information, veteran status, or any other characteristic protected by law.
We also provide reasonable accommodations for qualified individuals with disabilities, because we believe talent comes in many forms. Our employee wellness programs, EAP resources, and inclusive leadership initiatives are designed to ensure every team member feels supported, valued, and empowered to thrive.
You're someone who genuinely enjoys helping people. You pick up the phone with a smile in your voice, you listen carefully before you speak, and you take pride in solving problems. You are motivated by goals, energized by fast-paced environments, and confident in your ability to learn quickly. You want a career — not just a job — and you're ready to put in the effort to grow, earn, and make an impact.
If you've worked as a Wireless Sales Associate, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this role will feel like a natural next step — with the added benefits of hybrid flexibility, uncapped commission potential, and a clear path forward at a globally respected brand.
If you're ready to become the voice of careerzynith — connecting customers with the technology that powers their lives — we want to hear from you. Bring your ambition, your empathy, and your drive, and we'll provide the training, tools, and team to help you succeed.
Apply today and start your journey with a company that has been pioneering connections for nearly 150 years and isn't slowing down. Your next chapter begins at careerzynith.
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