**Transforming Healthcare with Compassion and Excellence**
At arenaflex, we're on a mission to revolutionize the way healthcare is delivered, making it more personal, convenient, and affordable for everyone. As a Customer Service Representative, you'll play a vital role in bringing our heart to every moment of our customers' health. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!
**About arenaflex**
arenaflex is a leading healthcare company that's committed to transforming the way healthcare is delivered. Our purpose is to bring our heart to every moment of our customers' health, and we're anchored in our brand with heart at its center. We believe that how we deliver our services is just as important as what we deliver, and we're dedicated to making healthcare more personal, convenient, and affordable for everyone.
**Our Heart At Work Behaviors**
Our Heart At Work Behaviors support our purpose and guide our commitment to delivering exceptional customer experiences. We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. Our behaviors include:
* **Empathy**: We put ourselves in our customers' shoes and understand their needs and concerns.
* **Collaboration**: We work together as a team to deliver exceptional customer experiences.
* **Innovation**: We're always looking for new and better ways to deliver healthcare services.
* **Accountability**: We take ownership of our actions and results, and we're accountable for delivering exceptional customer experiences.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for managing customer inquiries and complaints, processing orders and modifications, and escalating issues across various communication channels. You'll work from home and be part of a dynamic team that's passionate about delivering exceptional customer experiences.
**Responsibilities**
* **Maintain a positive, empathetic, and professional attitude** toward customers at all times.
* **Respond promptly** to customer inquiries and resolve issues in a timely and efficient manner.
* **Communicate** with customers through various channels, including phone, email, and chat.
* **Acknowledge and resolve** customer complaints in a fair and timely manner.
* **Know our products** inside and out, so you can answer questions and provide accurate information.
* **Process orders, forms, applications, and requests** in a timely and efficient manner.
* **Keep records** of customer interactions, transactions, comments, and complaints.
* **Communicate and coordinate** with colleagues as necessary to resolve customer issues.
* **Provide feedback** on the efficiency of the customer service process.
* **Manage a team** of junior customer service representatives.
**Position Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for answering questions and resolving issues based on phone calls, letters, and other forms of communication from customers, providers, and plan sponsors. You'll triage resulting rework to appropriate staff and provide excellent customer service for high-volume inbound provider calls. You'll also conduct extensive claims research on multiple platforms to assist providers with payment questions.
**Required Qualifications**
* **Must live in the state of Oklahoma** full-time.
* **Familiarity with Microsoft Office products**.
* **Experience in highly transactional call center environment**.
* **Excellent customer service and critical thinking**.
* **High-speed internet access** (25 mbps or higher) and consistent connection.
* **Work location must be set up with a direct connection to the router** (NOT Wi-Fi). We provide a 6 ½ foot long ethernet cord, if the distance is further, you will be required to provide your own ethernet cable.
**Education**
* **High School diploma or GED equivalent**.
**Work Schedule**
* **4 weeks of training** (virtual) between the hours of 8-5 CST.
* **Permanent schedule** is Monday-Friday, with flexible start and end times (as early as 7 am CST and as late as 7 pm CST).
**Benefits**
* **Competitive compensation** package.
* **Opportunities for career growth and development**.
* **Comprehensive benefits package**, including medical, dental, and vision insurance.
* **Paid time off** and holidays.
* **Flexible work schedule**.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to become a Customer Service Representative at arenaflex.
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