Are you a pro at multitasking with a knack for making customers feel heard? We’re looking for a dedicated Customer Service Representative to be the voice of our brand across our digital storefront and social channels.
If you’re tech-savvy, love solving puzzles (like "where is my package?"), and can switch between a professional email and a friendly Instagram DM without breaking a sweat, we want to meet you.
What You’ll Be Doing
- Order Management: Answering high-volume emails regarding order status, shipping updates, and general product inquiries.
- Real-Time Support: Managing our Shopify Chat to assist customers while they shop, helping to convert browsers into buyers.
- Social Engagement: Monitoring and responding to comments and direct messages on Facebook and Instagram with speed and personality.
- Problem Solving: Resolving customer issues with empathy and efficiency to ensure a 5-star experience every time.
What We’re Looking For
- Platform Proficiency: Previous experience using Shopify is a major plus.
- Communication Skills: Exceptional written English with the ability to adapt your tone (from formal email to casual social media).
- Tech Savvy: Strong general computer skills and the ability to learn new software quickly.
- Detail Oriented: You don't just skim; you read the details to get the order right the first time.
- Positive Vibes: A patient, "can-do" attitude even when things get busy.
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