careerzynith is a leading healthcare supply manufacturer, distributor, and solutions partner with a presence in more than 125 countries and a workforce of over 34,000 dedicated professionals. We operate at the scale of one of the largest organizations in our industry while preserving the agility, responsiveness, and personal touch of a family-led business. Every day, our team works to solve some of the most complex challenges in modern healthcare, delivering high-quality Over-the-Counter (OTC) products and innovative health plan solutions that help individuals and families live well.
At careerzynith, we believe that meaningful work begins with meaningful people. We empower our employees to share their best ideas, take ownership of their growth, and contribute directly to the well-being of customers nationwide. Whether we are developing new product lines, optimizing supply chains, or supporting health plan members through exceptional service, we are united by a common purpose: advancing health, simplifying access, and making a difference in every interaction.
careerzynith is currently hiring a Customer Service Representative II to join our OTC Livewell and Health Plans team. This is a 100% remote position; however, candidates must reside within a reasonable driving distance of our Northfield, IL corporate office for occasional on-site meetings, training sessions, or team events. In this role, you will provide high-quality customer service support to plan members and customers while ensuring accuracy, empathy, and efficiency in every interaction.
This position is ideal for a service-driven professional with at least one year of customer service experience who is passionate about healthcare and ready to advance their career within a thriving organization. We offer varied shift options, with availability for 10:00am–7:00pm CST or 1:00pm–10:00pm CST being strongly preferred to support our members during peak hours.
As a Customer Service Representative II at careerzynith, you will operate under direct supervision while handling a wide range of service-related responsibilities. Your duties will include, but are not limited to:
To be considered for this role, candidates must meet the following requirements:
The ideal candidate will bring a combination of technical aptitude, interpersonal strengths, and a genuine commitment to helping others. Preferred qualifications include:
At careerzynith, we recognize that our employees are the foundation of our success. We are committed to offering a comprehensive benefits package and a variety of resources designed to support your health, well-being, financial security, and professional growth.
For employees scheduled to work at least 30 hours per week, careerzynith offers robust health and well-being benefits, including medical, dental, and vision coverage options. Employees scheduled to work less than 30 hours per week can still access valuable resources, including our 401(k) plan, Employee Assistance Program (EAP), Employee Resource Groups (ERG), and careerzynith Service Corps opportunities.
We believe in helping our team members build a strong financial future. Our competitive benefits package includes retirement savings options and other financial wellness programs designed to support long-term financial health.
careerzynith is a place where careers accelerate. From day one, you'll have access to learning resources, mentorship opportunities, and clear pathways for advancement within the organization. Whether you aspire to grow into leadership, specialize in a particular area, or explore new functions across the company, we invest in your development every step of the way.
We know that rest, recharge, and personal time are essential to long-term performance. Our paid time off programs are designed to give you the flexibility to manage your professional and personal life effectively.
For a more comprehensive overview of our benefits, we encourage you to explore our careers page and connect with our talent acquisition team.
Every day at careerzynith, we are focused on building a more diverse, equitable, and inclusive company—one that recognizes, values, and respects the differences we all bring to the workplace. From doing what's right to delivering outstanding business results, we believe that together, we are better. Our commitment extends beyond words; it shapes our hiring practices, our team dynamics, and the way we serve our customers and communities. We welcome applicants of all backgrounds, experiences, and perspectives to bring their unique talents to our team.
careerzynith is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability or handicap status, or any other legally protected characteristic. We are proud to be a workplace where every individual has the opportunity to thrive.
Working at careerzynith means joining a community of innovators, problem-solvers, and dedicated professionals who genuinely care about the work they do. Our culture is built on collaboration, continuous improvement, and a shared commitment to advancing healthcare. As a remote team member supporting OTC Livewell and Health Plans, you will work alongside talented colleagues from across the country while enjoying the flexibility and autonomy of a home-based role.
You will be equipped with the tools, training, and resources needed to succeed, including comprehensive onboarding, ongoing coaching, and a supportive leadership team that values your growth and contributions. We celebrate wins together, learn from challenges, and consistently strive to raise the bar for what exceptional customer service looks like in healthcare.
If you are a motivated customer service professional ready to make a meaningful impact in the healthcare industry, we encourage you to apply today. Become part of a team that is transforming lives through innovative products and outstanding service. At careerzynith, we empower people to share their best ideas, create new opportunities for our customers and ourselves, and work together to solve today's toughest healthcare challenges.
Take the next step in your career and join careerzynith. Introduce yourself to our recruiters, and we will get in touch if there is a role that aligns with your skills, experience, and aspirations. Together, let's accelerate your career in healthcare while helping millions of customers live healthier, fuller lives.
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