Description:
- Provide inbound customer support.
- Help customers resolve technical issues.
- Assist in correcting or adjusting healthcare related concerns.
- Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus.
- Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
- Be efficient in navigating multiple systems.
- Deliver expert customer experiences…with a smile.
Requirements:
- Passion for helping others and strong customer service orientation
- Minimum 6 months customer service experience
- Verifiable High School diploma or GED
- Basic computer navigation skills and PC knowledge
- Proficiency in fast-paced, multi-tasking environment
- Must reside in the United States or have a valid U.S. address for residence
Benefits:
- Starting wage will be $15.00 per hour
- Paid training and performance-based incentives
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience with company-supplied technologies
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefits