Company: Keystone Automotive Operations
Job description: Who is Keystone Automotive Operations?
We are the leading distributor of specialty automotive and RV aftermarket parts and accessories, and we have developed a culture of family that has allowed our business to grow across the globe.With our more than 2,000 employees, we strive to reflect this culture by living our values of Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, & Fun. Through these values, we’ve been able to provide our employees with the tools they need to succeed. That’s because when you succeed, we succeed at our goal of delivering the products that people need when they need them!What can Keystone Automotive Operations offer YOU?
Our company utilizes competitive training programs, coaching, communication, & collaboration to help our team members learn and grow! We also offer:
- Benefits Package: Includes Medical, Dental, Vision, & other benefits
- 401K w/ Generous Company Match
- Paid Time Off & Paid Company Holidays
- Employee Referral Bonus: Eligible to make referrals immediately after first day
- Tuition Reimbursement
- Employee Discount Programs
- And More!
Keystone Automotive Operations, Inc. is currently seeking a Consumer Retail Customer Service Representative for our Exeter, PA location! As a key part of our team, you'll engage with customers, solve problems, and ensure a smooth, seamless experience from order to delivery. This is an exciting opportunity to make a real impact on customer satisfaction in a fast-paced, collaborative environment.Our Consumer Retail Customer Service Representatives provide exceptional support to B2C customers from order placement to delivery. Responsibilities include resolving order discrepancies, answering customer inquiries, and maintaining clear communication throughout the process. The ideal candidate is detail-oriented, problem-solving, and committed to delivering outstanding customer experience.Shift:
- Weekdays: (Monday to Friday) 9:00 AM to 5:30 PM
- Weekends: (Saturday & Sunday) Each agent works one 2-hour shift on both Saturday and Sunday. The weekend shifts rotate weekly, meaning agents will work weekends approximately 1 to no more than 2 times per month
- Potential for a hybrid work-from-home schedule! (After 6-month training period, based on performance)
- In-depth onsite training with Individual coaching to maximize your growth!
- Highly transferable sales and service skills
- No experience, no college degree necessary - we pay you to learn!
- Process orders accurately, reviewing details such as pricing, quantities, and shipping.
- Provide customer support for existing orders, addressing concerns and offering technical assistance.
- Engage with customers via phone, chat, and email to deliver high-quality service.
- Educate customers on products and keep them updated on order status and delays.
- Perform additional tasks as needed to support team goals.
- Experience utilizing online marketplaces (e.g., Amazon, eBay)
- Previous experience in sales or customer service preferred.
- Strong attention to detail and communication skills.
- Ability to work independently and collaboratively.
- High School diploma (or GED); college coursework preferred.
- Prior experience or knowledge in the Automotive, RV and Marine industry/ parts is a plus
- Basic computer proficiency, including MS Office applications.
Expected salary:
Location: Exeter, PA
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