Customer Service Representative

Job title: Customer Service Representative in Irvine, CA at Guardian Tax
Company: Guardian Tax
Job description: Now Hiring: Customer Service RepresentativeLocation: Irvine, CA | In-Office Only
Bring the Energy. Be the Voice. Join the Fun at Guardian Tax!Are you someone who genuinely loves talking on the phone and making people feel at ease? Maybe you've worked in customer service, a call center, or any role where connecting with people over the phone was a big part of your day. If you're upbeat, bubbly, and naturally give off that happy, welcoming energy — we want to hear from you!About the Role:As a Customer Service Representative, you'll be the first cheerful voice our clients hear. Whether you're answering quick questions, updating records, or helping new clients settle in — you're the friendly point of contact that makes their first experience with us smooth and positive.
This role doesn't require tax experience at all. What matters most is your ability to communicate clearly, stay organized, and bring high energy to every call.What You'll Be Doing:Chatting with new clients over the phone to welcome them and guide them on next stepsTaking live calls transferred from our sales team and making sure everything goes smoothlyUpdating and confirming client details in our CRM system (Logic)Answering simple questions and putting clients at ease with your friendly, clear communicationCreating a positive and confident first impression that sets the tone for their experienceWe're Looking For:Experience in receptionist, call center, or customer service roles — especially if you enjoy being on the phoneA naturally bubbly, upbeat, and positive attitude — you bring the good vibesComfort with tools like G Suite, Microsoft Office, and CRM software (Logic is a plus)Strong attention to detail — because every client mattersA team player who thrives in a high-energy, supportive environmentWhy You'll Love Working Here:Fun, collaborative office vibe — we've got music playing, games nearby, and coworkers who lift each other upMonday–Friday, 8 AM to 5 PM — no weekends, no surprisesFree gym membership — we support your wellness, tooFull benefits — medical, dental, vision + performance bonusesRoom to grow — we're expanding fast and love to promote from withinImportant:This is a full-time, in-office role based in Irvine, CA — remote work isn't available for this one. So if you're tired of working from home in pajamas and actually enjoy dressing up a little, showing up with good energy, and being around a fun, supportive team — you're going to love it here!If you're ready to bring good energy, help clients feel supported from day one, and grow with a team that values you — we'd love to meet you. Apply now!
Expected salary:
Location: Irvine, CA
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