Are you a customer service professional with a passion for driving business growth and empowering customer loyalty? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join the arenaflex team as a Customer Service Loyalty Champion II. In this role, you will be responsible for resolving customer needs, preventing churn, and driving loyalty through proactive measures. You will be part of a community of people who anticipate, lead, and believe that listening is where learning begins.
**About arenaflex**
arenaflex is a leading provider of innovative solutions that power and empower how people live, work, and play. We connect people to what brings them joy, driving innovation, creativity, and impact in the world. Our team is a community of people who come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. We are a place where the true you can learn, grow, and thrive.
**Key Responsibilities**
As a Customer Service Loyalty Champion II, you will be responsible for:
* Handling and resolving escalated customer concerns that have varying levels of complexity
* Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex
* Embracing the Service Plus mindset by resolving customer concerns and future concerns
* Growing the business, which includes completing a full end-to-end account analysis
* Executing targeted loyalty and retention strategies for high-value and at-risk customers
* Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
* Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue
* Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services
* Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
* After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts
**Work Environment**
You will work from home in this remote role, with occasional in-person training and meetings. You will be required to attend some in-person training and onsite call-taking during initial training/transition, followed by periodic in-person meetings and events throughout the year. The location is Temple Terrace, FL (7701 Telecom Pkwy).
**Requirements**
To be eligible for this position, you must:
* Have a Bachelor's Degree or one or more years of customer service experience
* Have one or more years of sales experience
* Have experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
* Have a strong sales acumen with a track record of meeting or exceeding revenue and retention goals
* Be willing to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
* Meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided
**Preferred Qualifications**
* A degree
* Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
* Experience promoting and upselling products or services
* One or more years of Retention experience
**Home Office Requirements**
* You will work from home in this remote role, with occasional in-person meetings and training
* The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business
* Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
* A dedicated, quiet, and private workspace
* arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements
* Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections
**Equal Employment Opportunity**
arenaflex is proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
**Apply Now**
If you are a motivated and results-driven customer service professional who is passionate about driving business growth and empowering customer loyalty, we encourage you to apply for this exciting opportunity.
Apply for this job