A career at arenaflex is more than just the work you do – it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.
**About arenaflex**
arenaflex is a dynamic and innovative company that is committed to making a positive impact on the world. We believe that everyone deserves access to healthy, sustainable food, and we're working hard to make that a reality. Our team is passionate about creating a better future for our customers, our employees, and our planet. We're looking for talented and dedicated individuals to join our team and help us achieve our mission.
**Job Description**
As a Customer Service & E-Commerce Supervisor at arenaflex, you will play a critical role in supporting the Customer Service & E-Commerce programs. This means you will lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas.
**Key Responsibilities**
- Deliver outstanding customer experience; and hold all Team Members accountable for delivering outstanding customer service.
- Establish clear expectations for balancing in-store customer service and completing online orders.
- Monitor in-store and online customer flow; assign customer service-related and online order completion tasks balancing the needs of all customers.
- Seek awareness of relevant competitors and industry trends.
- Ensure an effective and efficient response to customer questions, requests, and/or concerns.
- Support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
- Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
- Maintain Team Member safety and security standards.
- Ensure compliance with relevant regulatory rules and standards.
- Develop, coach, mentor, and motivate Team Members in a manner that sustains a high-performing Team and minimizes turnover.
- Maintain cleanliness of workspaces including staging area and coolers.
- Maintain security of equipment, e.g., MSRs, phones, currency counters.
- Proactively identify process improvement opportunities.
- Consistently communicate and model arenaflex core values, leadership principles, and support goals.
**Job Skills**
- Ability to perform task management, balancing dynamic customer flows.
- Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
- Excellent interpersonal, motivational, team building, and customer relationship skills.
- Capable of teaching others in a positive and constructive manner.
- Proficient with email, Microsoft Office, and operations-related applications.
**Qualifications**
- 12+ months retail experience
**Physical Requirements/Working Conditions**
- Must be able to lift 50 lbs.
- In an 8-hour workday: standing/walking 6-8 hours.
- Hand use: Single grasping, fine manipulation, pushing, and pulling.
- Work requires the following motions: bending, twisting, squatting, and reaching.
- Exposure to FDA-approved cleaning chemicals.
- Exposure to temperatures <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
- Ability to work in a wet and cold environment.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service & E-Commerce Supervisor, you will have opportunities to:
- Develop your leadership skills and take on new challenges.
- Collaborate with cross-functional teams to drive business results.
- Participate in training and development programs to enhance your skills and knowledge.
- Contribute to the development of new processes and procedures.
- Take ownership of your work and make a meaningful impact on our business.
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that is committed to creating a positive and inclusive culture. As a Customer Service & E-Commerce Supervisor, you will be part of a team that is passionate about delivering exceptional customer service and driving business results. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
**Compensation, Perks, and Benefits**
arenaflex offers a comprehensive compensation and benefits package that includes:
- Competitive salary and bonus structure.
- Comprehensive health, dental, and vision insurance.
- 401(k) matching program.
- Paid time off and holidays.
- Opportunities for career growth and development.
- Recognition and rewards for outstanding performance.
**How to Apply**
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving business results, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement.
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