Customer Service and Sales Representative

Job title: Customer Service and Sales Representative in Everett, MA at Rustman Agency
Company: Rustman Agency
Job description: About the Role
We are seeking a motivated and personable Customer Service and Sales Representative to join our growing team. In this role, you will support and guide clients through product education, personalized solutions, and consistent service. You’ll be a key part of the customer journey, helping people make informed decisions while building long-term relationships.This position is ideal for someone who is proactive, people-focused, and comfortable working in a fast-paced environment where every conversation matters.Responsibilities
Communicate with customers via phone, email, and chat with professionalism and care
Understand client needs and recommend appropriate product or service solutions
Educate clients on offerings and identify opportunities to upsell when appropriate
Manage follow-ups and build strong, long-term customer relationships
Use CRM tools to track interactions, organize tasks, and maintain accurate records
Work collaboratively with your team to share ideas and improve service strategiesQualifications
Experience in customer service, sales, or a client-facing role is helpful but not required
Strong verbal and written communication skills
Ability to manage multiple interactions with clarity and professionalism
Comfortable learning new tools and using CRM systems
Self-motivated, organized, and adaptable
Reliable internet connection and a quiet workspace if working remotelyWhat We Offer
Flexible work schedule and remote opportunities
Comprehensive training and ongoing mentorship
Supportive team environment with a strong culture of collaboration
Growth opportunities based on performance
Recognition, incentives, and a role that makes a real differenceIf you are ready to turn conversations into impact and build a career where your voice matters, we encourage you to apply today.
Expected salary:
Location: Everett, MA
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