Customer Service Agent- Overnight

Aristocrat Interactive is a leading online Real Money Gaming business seeking a full-time Customer Service Agent to support players and enhance their gaming experience. The role involves providing information, troubleshooting technical issues, and maintaining customer confidentiality while achieving daily contact goals.

Responsibilities

• Provide information and process inquiries about accounts, products, and services
• Troubleshoot technical issues related to computer, tablet, and cell phone applications
• Handle inbound calls, real-time chat, emails, and make outgoing calls
• Communicate special marketing offers to VIP customers
• Offer feedback on service failures or customer feedback
• Uphold customer confidentiality and promote what we value
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds

Skills

• 0-2 years of inbound/support call center experience preferred
• At least 21 years old with a High School diploma or equivalent experience; some college preferred
• Excellent written and verbal communication skills
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test
• Able to travel to the office for at least 50% of scheduled shifts
• Must be camera-ready while working
• Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm
• Experienced with troubleshooting computers, smartphones, and tablets
• Strong verbal, interpersonal, and written communication skills
• Diligent with strong grammatical and typing/data entry skills
• Able to work independently with initiative and discretion
• Thrive in a fast-paced, dynamic environment while maintaining high customer service
• Organized with excellent time-management skills
• Previous technical support experience is an asset

Benefits

• Health, dental, and vision insurance
• Paid time off
• A 401(k) plan with employer matching

Company Overview