About the role
As a Customer Experience Specialist, you will serve as a subject matter expert for both our larger CX team, as well as our patients. You will interact with patients across a variety of channels every day, including email, phone, EMR, and chat, to provide timely and comprehensive assistance in your area of expertise. In addition, you will be working closely with our Clinical Support team and/or Medical Team to address questions and/or needs related to products, dosing, and at-home testing to ensure that positive outcomes are met.
What you'll do
Become an AgelessRx product expert by supporting and educating customers on their longevity journey
Complete additional subject matter expertise training, as assigned
Answer prospective and current patient inquiries timely, efficiently, and thoroughly to maximize satisfaction
Assist patients in achieving successful outcomes by obtaining feedback, providing advanced product/service support, and/or partnering with medical providers
Proactively identify patient inquiries that require clinical and/or provider insight, and escalate accordingly
Assist with developing and improving the customer experience infrastructure
Help develop and improve company processes and internal CX efficiency
Partner with pharmacy partners and necessary vendors to ensure prescriptions and/or services are delivered on time
Assist with updating patient medical records, as needed
Participate in departmental growth experiments to further our service offerings, as needed
Provide administrative support for various medical initiatives, including small clinical trials
Qualifications
Minimum 2 years in a client facing role
Certified health coach certification (such as NBHWC) or previous education and/or experience with a health coaching program
Education and/or professional experience in health, wellness, or a related field
Excellent verbal and written communication skills
Excellent organizational skills and exceptional attention to detail
Strong problem-solving skills
Ability to work both independently and as a member of a team
Ability to manage time effectively while handling multiple tasks
Ability to work consistently between the hours of 11am and 8pm EST, Monday through Friday
Interest in the anti-aging/longevity movement