Job Overview
careerzynith, a leading natural gas and electric utility serving over 700,000 customers across Pennsylvania and Maryland, is seeking enthusiastic, solution‑oriented individuals to join our Customer Care team. This role is the front line of our commitment to reliable, safe, and affordable energy, providing essential support to our customers while upholding the highest standards of service excellence.
Why Choose careerzynith?
At careerzynith, we believe that a strong, engaged workforce is the cornerstone of our success. Our employees enjoy a collaborative environment, robust professional development pathways, and a comprehensive benefits package designed to support health, financial security, and personal growth. Whether you are just starting your career or looking to deepen your expertise in the utility sector, careerzynith offers the resources and culture to help you thrive.
Key Benefits & Perks
- Health & Wellness: Medical, prescription, dental, vision, and life insurance plans.
- Financial Security: 401(k) matched savings plan, company stock purchase program, and tuition reimbursement.
- Work‑Life Balance: Paid vacation, parental leave, volunteer time, and adoption assistance.
- Wellness Programs: On‑site and virtual wellness initiatives to keep you healthy and motivated.
- Performance Incentives: Starting wage of $19.00 per hour, up to $500 training incentive, $500 after three months of independent call‑taking, and monthly performance bonuses up to $250.
- Career Advancement: Annual performance reviews, merit increases, and promotion opportunities after two years of demonstrated success.
Core Responsibilities
As a Customer Care Representative at careerzynith, you will be the first point of contact for our customers. Your day‑to‑day duties will include:
- Answering inbound customer calls promptly and professionally, adhering to careerzynith policies and Pennsylvania Utility Commission (PUC) regulations.
- Providing accurate information on gas emergencies, electric outages, new service applications, billing inquiries, and credit/collections matters.
- Resolving complex issues independently or with minimal supervision, demonstrating proactive problem‑solving skills.
- Documenting interactions in the CRM system with precision to ensure seamless follow‑up and compliance.
- Participating in both mandatory and voluntary training sessions, including a six‑week virtual onboarding program followed by three weeks of hybrid support.
- Assisting peers through floor training, shadowing, and knowledge‑sharing initiatives.
- Completing special assignments and projects as directed, while maintaining exemplary attendance and punctuality.
- Offering overtime support during peak periods or emergencies, as needed.
Essential Qualifications
- Education: High School Diploma or equivalent (GED accepted).
- Experience: Minimum of one year in a customer service environment is preferred; experience in the utility sector is a plus.
- Technical Proficiency: Intermediate knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Communication Skills: Excellent verbal and written abilities, with clear diction, proper grammar, and a courteous tone.
- Organizational Skills: Strong time‑management and multitasking capabilities, especially when handling multiple calls and computer tasks simultaneously.
- Regulatory Awareness: Familiarity with PUC rules (Chapter 56, Chapter 14) and the ability to apply them in daily interactions.
Preferred Qualifications & Additional Skills
- Experience with SAP CRM and ECC systems.
- Previous employment with a utility company or similar regulated industry.
- Demonstrated ability to work independently while maintaining high performance standards.
- Comfort with hybrid work arrangements, including a disciplined home‑office setup.
- Commitment to ongoing learning and professional development.
Work Schedule & Flexibility
During the initial training phase, you will work a consistent schedule of 8:00 AM – 5:00 PM, Monday through Friday. After successful completion of training, you will have the flexibility to select from various shift options based on departmental needs, including evenings, weekends, and overtime when required. This flexibility ensures that careerzynith can meet customer demand while offering you a balanced work‑life experience.
Career Growth & Development
careerzynith is dedicated to nurturing talent from within. As you master the fundamentals of customer care, you will have access to:
- Advanced training modules on utility operations, regulatory compliance, and advanced CRM functionalities.
- Mentorship programs pairing you with seasoned professionals for guidance and career planning.
- Opportunities to transition into specialized roles such as Billing Analyst, Service Delivery Coordinator, or Operations Supervisor.
- Leadership development tracks for those aspiring to managerial positions.
Our structured performance review process ensures that high‑performing team members receive merit increases, bonuses, and promotion consideration in a timely manner.
Company Culture & Values
careerzynith fosters an inclusive, collaborative, and safety‑first culture. We celebrate diversity, encourage open communication, and empower employees to bring their authentic selves to work. Core values that drive our daily operations include:
- Reliability: Delivering consistent, dependable service to every customer.
- Safety: Prioritizing the well‑being of our employees, customers, and communities.
- Innovation: Embracing new technologies and ideas to improve service delivery.
- Community: Actively participating in local initiatives, volunteer programs, and sustainability efforts.
Compensation Overview
Starting pay is $19.00 per hour, with a clear incentive structure designed to reward performance and dedication:
- Training Incentive: Up to $500 upon successful completion of the six‑week virtual training program.
- Post‑Training Incentive: Additional $500 after three months of independent call‑taking.
- Monthly Performance Bonus: Up to $250 for meeting or exceeding scorecard metrics.
- Annual Review: Eligibility for merit increase after one year of service.
- Promotion Path: Consideration for advancement after two years of demonstrated success.
Application Process & Next Steps
If you are ready to launch a rewarding career with careerzynith, we encourage you to submit your application today. Our hiring team will review your qualifications, conduct a brief phone interview, and guide you through the onboarding process, including a pre‑employment drug screen and background check in compliance with federal contractor requirements.
Join careerzynith Today
At careerzynith, you will be part of a purpose‑driven organization that values each employee’s contribution to delivering essential energy services. We are committed to your growth, well‑being, and success. Take the next step toward a fulfilling career—apply now and become a vital member of the careerzynith Customer Care family.