Credit Service Representative(s) - Mortgage
Xactus (pronounced 'Zac-tus') is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. Xactus works closely with our clients to digitally integrate a 360° approach to verification across their workflows. As a result, lenders can easily access the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy – while also closing more loans more quickly with greater profitability.
Xactus is proud to provide a friendly work environment that is primarily remote (unless specifically a hybrid or on-site role). Our remote workforce provides many opportunities for you to enhance your skills while maintaining a healthy work/life balance.
Our top-notch financial leadership team prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reach out to us! We would love to have you on our team!
The Credit Service Representative (CSR) is a customer-centric, detail-oriented individual who serves as primary point of contact for our customers, addressing inquiries and resolving problems related to credit reports.
This is a full-time position, Monday - Friday 11:30AM to 8:00PM Eastern Standard Time (EST). Starting pay rate for this position is $18.30 per hour, however, pay is commensurate with experience.
Fully remote; candidates based anywhere in the U.S. are encouraged to apply. Training is typically the first 4-6 weeks, but may extend beyond this timeframe, and will also be fully remote at this time. A laptop and work equipment will be provided!
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A minimum of a high school diploma or equivalent. Associate or bachelor's degree preferred. At least two years of experience in a customer service role, preferably in the financial services or credit services industry. Strong understanding of credit services and regulations preferred. Experience in a call center environment helpful.
Excellent verbal and written communication skills. Excellent customer service and interpersonal skills. Ability to multi-task and prioritize accordingly. Ability to remain flexible, adapt to a changing environment, shift priorities as needed. Ability to maintain confidential information. Ability to analyze and solve problems. Ability to work independently and in a team environment; develop and maintain effective working relationships with customers and all levels of the organization. Proficient computer skills. Proven initiative, is a self-starter. Possess proactive approach. Has a great attitude and positive outlook.
This is a remote position. In this role, you are required to have a high speed internet connection, and a quiet, distraction-free work environment that is conducive to productivity.
Lifting/carrying up to 10 lbs. Manual dexterity for computer and phone work. Speaking, hearing and vision are required to perform essential functions
If applying for a position at Xactus, candidates must be a resident of the United States, and should be authorized and eligible for employment in the United States. Xactus does not provide visa sponsorship at this time.
If hired to work at Xactus, employment is contingent upon successful completion of required background checks (including but not limited to federal and state criminal history checks, employment history verification, education verification, credit history check) and pre-employment drug screening.
No agency submissions, please. We do not accept unsolicited resumes from third-party recruiters. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.