Position Overview
We are seeking an experienced Corporate Travel Consultant to professionally support clients while delivering exceptional customer service in alignment with company standards. This role requires a high degree of schedule flexibility, including potential evening, overnight, and weekend shifts based on business needs.
Depending on schedule, shifts may be structured as either:
• Five 8-hour shifts, or
• Four 10-hour shifts
All schedules will include two or three consecutive days off.
Responsibilities
• Coordinate and manage domestic and international travel arrangements (air, car, rail, hotel, and ground transportation), overseeing all aspects from booking and ticketing to changes and exchanges.
• Interpret and apply airline contracts, private fares, and alliance programs
• Stay current on industry updates, including airline policies and partnerships
• Handle high-volume inbound calls while assisting customers with reservations and travel-related support
• Maintain high standards of customer service, accuracy, and productivity in alignment with company procedures
Required Skills & Qualifications
• Minimum of 5 years recent experience as a corporate travel consultant
• Strong knowledge of domestic and international geography
• Recent experience with Sabre GDS (required)
• Ability to manage multiple accounts and tasks simultaneously
• Strong verbal and written communication skills
• Excellent customer service with a positive, solution-oriented attitude
• Strong organizational and time management skills; ability to thrive in a fast-paced environment
• Proactive problem-solving abilities
• Adaptability and ability to quickly learn new processes
• Ability to work independently with sound judgment and discretion
• Proficiency in Microsoft Office (preferred)
Work Schedule Requirements
• Must be available to work a flexible schedule, which may include:
• Evenings, weekends, and overnight shifts
• Schedule will be assigned based on operational needs
Additional Details
• Work Location: Fully remote (3 ½ weeks of onsite training required)
• Job Type: Full-time
Benefits
• 401(k)
• Health, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Paid time off
• Parental leave
• Employee assistance program
• Referral program
• Work from home
Education & Experience
• High school diploma or equivalent
• Corporate Travel Agent experience: 5 years (required)
• Sabre experience: 1 year (required)
Application Question(s):
• Do you have at least 5 years of current travel agent experience?
• Do you have at least 1 year of current SABRE, GDS experience?
Pay: $28.00 - $32.00 per hour
Work Location: Remote