Role Overview
The Contract Specialist Services role resides within our Sales Operations Service Contract & Licensing Operations team and interacts directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams and end-user customers. This role is responsible for owning service contract management, including contract consolidation and cleanup, quoting renewals, quoting new attach services required for true-ups, and all necessary reporting in support of customer engagement.
What You Will Do
Builds and maintains strong working relationships with WWT account teams and internal operations. Assists the WWT business units with identifying and quoting OEM service contract renewals. Maintains expertise of the baseline processes pertaining to Quoting and Service Contract Management.
Why It Might Be a Fit
Must have a passion for learning and continued education regarding OEM service offerings and policies for quoting and management as well as the Information Technology industry. Ability to prioritize and perform work in required time frames. Capability to multi-task and adapt to change.
Requirements
- A combination of education, training and experience may be considered in lieu of a degree.
- 1-3 years of technology vendor relationship development experience preferred.
- Demonstrated relatable business process experience preferred.
- A subject matter expert in technology partner processes a plus.
- Must have a passion for learning and continued education regarding OEM service offerings and policies for quoting and management as well as the Information Technology industry.
- Ability to prioritize and perform work in required time frames.
- Capability to multi-task and adapt to change.
- Ability to communicate effectively and in a timely manner.
- Strong Organizational Skills.
- Detail Oriented and Critical Thinker.
- A willingness to do whatever it takes to get the job done.
- Proactive attitude and work ethic.
- Must be a team player.
- Ability to work independently and/or on a team with minimal supervision.
- Proficient PC skills (Microsoft Word, Excel).
Benefits
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
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