Contingent Workforce Client Success Lead (Remote)

Role Overview We're hiring a Client Success Lead to run day-to-day delivery for a large enterprise client. This is not an MSP role. You will not be managing a supplier bench. Instead, you will lead the operational execution of GreenLight's services for the client - including EOR/AOR workflows, worker classification processes, global onboarding, lifecycle support, and escalations, while coordinating across GreenLight SMEs and internal teams. You'll be the client's trusted operator: proactive, detail-oriented, calm under pressure, and strong in high-volume communication. You'll also be tech-comfortable - able to work inside enterprise systems, collaborate with product/engineering partners, and continuously improve workflows. Reporting: This role reports to the Head of Customer Success. What You'll Do 1) Own the Embedded Client Experience • Serve as the primary day-to-day operational lead for the client • Run weekly client operations meetings and manage ongoing stakeholder communication • Maintain strong relationships with program sponsors, HR, procurement, and hiring managers • Drive responsiveness and clarity in a high-volume, fast-paced environment 2) Lead Onboarding + Worker Lifecycle Coordination (EOR/AOR) • Own worker orientation, communication, and "warm introduction" into the program • Coordinate onboarding pipeline across internal support teams (e.g., VMS data entry, I-9 documentation) • Stay in the loop on all worker lifecycle issues; drive resolution and bring in ER/HR SMEs as needed • Ensure smooth offboarding processes and proper documentation/closeout 3) Drive Worker Classification & Compliance Workflow Throughput • Coordinate classification workflows and ensure the right stakeholders are engaged • Maintain visibility into compliance progress to proactively prevent escalations • Escalate and coordinate with internal compliance SMEs when issues arise • Help the program operate predictably across multiple countries and regulatory contexts 4) Operational Escalation Management • Own operational escalations end-to-end with a tight line to CS leadership • Track issues, unblock dependencies, and ensure follow-through across teams • Maintain a clear "no dropped balls" system for the program 5) Reporting & Program Visibility • Pull and share client reporting/dashboards using established templates • Communicate trends and program performance clearly to client stakeholders • Coordinate inputs for QBRs 6) Systems + Continuous Improvement • Work comfortably inside enterprise tools (including VMS) • Identify workflow gaps and propose improvements (process + tech) • Surface product feedback and recommendations • Help develop or improve client-facing and internal user guides What Success Looks Like • The client experiences a world-class, high-trust customer partnership • Onboarding and classification workflows move quickly, predictably and cleanly • Escalations are rare, well-managed and resolved quickly • Stakeholders feel informed and confident in the program • Reporting is clear, consistent and reliable • The program scales smoothly as global complexity increases What You Bring Must-Haves • Minimum 3 years operating within enterprise workforce programs (CW, HR ops, contingent workforce, or equivalent) • Excellent written/verbal communication and strong client presence • Experience with VMS platforms (strong preference for VNDLY) and comfort navigating enterprise workflows • Hands-on experience with EOR/AOR, worker classification, and global compliance workflows • Strong operational judgment and ability to prioritize deadlines and escalations • High ownership, proactive follow-through and comfort operating in ambiguity • Tech-savvy: you can work effectively with systems, templates, tooling and process automation Preferred • Global program experience spanning multiple countries and regions • Experience improving SOPs, user guides, and repeatable operating rhythms • CCWP certification, PHR or SPHR Why Join GreenLight.ai • Work directly with a top-tier enterprise client and a complex global program • Combine high-touch service with technology to create a best-in-class client experience • Join a small, senior team where you'll have real ownership and visibility • Help build the operating system for global independent work Apply tot his job Apply To this Job