Contact Center Tester

Job Title: Contact Center TesterLocation: RemoteMode : Contract (6+ Months)A Contact Center Tester, particularly in an environment utilizing AWS, IVR, and Playwright, focuses on verifying the functionality and performance of contact center systems, including IVR applications. This involves designing and executing test cases, automating IVR flows, and collaborating with development teams to ensure quality and resolve issues.Responsibilities:IVR Testing:Ensuring that Interactive Voice Response systems are functioning correctly, including accurate navigation, voice recognition, and call routing.AWS Integration Testing:Verifying that the contact center system integrates seamlessly with other AWS services like Amazon Connect etc.UI Automation with Playwright:Automating UI tests to ensure the functionality of the IVR interface, both through browser-based interfaces and in headless mode.Test Case Design:Developing comprehensive test cases covering various scenarios, including positive and negative test cases, edge cases, and performance testing.Collaboration with Development:Working closely with development teams to understand system design, identify and resolve bugs, and ensure the quality of the deployed system.Performance Testing:Evaluating the IVR system's ability to handle high call volumes and maintain performance under load.Test Environment Setup and Management:Setting up and maintaining test environments, including AWS resources and test data.Documentation and Reporting:Documenting test cases, results, and findings in a clear and concise manner
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