Purpose : As a RMC, you will be representing Client Global People Ops (HR) team, you are expected to play a consultative role to Client HRBPs and Hiring Managers in the assignment/relocation space and review the client’s international assignment and relocation programs and services to be provided to employees.
Your Role & Accountabilities:
Provide support to the respective client Relocation and Global Mobility teams toprovide high quality management and partnership of their respective programs.
Demonstrate knowledge of client specific assignment and relocation policies/programs
Handle relocation, assignments & tax related questions and escalations from clientemployees, HRBPs, recruiters and other internal stakeholders
Assignment Management
Consulting on the appropriate assignment type, program and specific programprovisions to meet the needs of the employees and business while remainingcompliant from a tax and immigration standpoint
Coordinating Tax and Immigration assessments
Consulting with Hiring Managers/ HRBPs on assignment benefits and processes, aswell as finding ways to maintain costs
Prepare cost estimates of the proposed assignment based on the programprovisions
Initiate relevant assignment services with other Client appointed vendors (Taxservice provider, immigration vendor, Cartus, etc) and partner with the vendors toensure a seamless mobility experience
Maintaining and updating Client assignment database
Assessing business trips requests
Assessing and processing short term assignment requests
Permanent Relocation Management
Being the first point of contact for all relocation-related queries and escalationsthat are raised via Client internal ticket system and resolving in a timely manner
Auditing and ensuring accuracy of relocation package types for eligible candidates
Preparing exception requests to be reviewed by the client contacts
Updating Client database to facilitate timely payments of relocation bonuses torelocating employees
Auditing and submitting monthly Benefits-In-Kind report before payroll cut-off onto ensure relocating employees receive the correct tax-gross ups
Taking care of other ad-hoc requests/projects/reports by the client contacts
How You Succeed:
Our winning behaviors represent how we succeed and what we believe in, they shape our culture, and enable our employees and business to continuously thrive. Always aspire to role model these.
Obsess about Growth : focus every day on making a big impact and accelerating growth
Relentlessly Focus on Talent: be the reason we attract and keep phenomenal people
Always Find a Better Way: explore and embrace what is possible
Achieve Exceptional Results: take decisive action and deliver on your commitments
Who You Are:
Ability to understand client specific assignment and relocation policies/programs
Knowledge of Cartus products and services highly desirable
Understanding of world affairs, geography and economic issues
Knowledge of foreign assignment matters (relocation, tax, immigration, compensation and benefits)
Worked for a Global Organization and able to communicate clearly with global community
Strong Analytical Skills
Organized and attention to detail
Client/Customer Focus
Excellent Communication Skills
Deadline Oriented Flexibility
Prioritizing/Planning/Organizing Skills
Excellent customer service skills and telephone answering etiquette
Team player with positive working attitude
Culture sensitive and able to work with all levels of staff across Cartus regional offices
Able to work independently
Proficient in Microsoft Office – Word, Excel, Powerpoint
Experience You Need:
Bachelor’s degree or equivalent
Min. 3-5 years int'l compensation/expat. assignment administration
Excellent communication and relationship management skills
Demonstrated influencing skills and ability to manage in complex matrixed environment.
Personal/professional expatriate experience desirable.
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