Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.
The Configuration Analyst ensures that Sinch’s billing platform is optimally configured to support our business needs. You will be responsible for configuring billing rules, workflows, and automation, ensuring system integrity and efficiency. Also playing a key role in supporting new product launches, system enhancements, and process improvements, allowing Sinch to scale efficiently while ensuring accuracy and compliance.
Key responsibilities:
- Configure and maintain Zuora product catalogue, orders, charge models, payment gateways and templates such as invoice, credit memos and customer communications.
- Work closely with the Zuora Administrator to support system enhancements and automation efforts and internal teams to understand and implement business requirements.
- Analyse and troubleshoot configuration-related issues and implement process improvements.
- Support the onboarding and migration of brands or products, by capturing effective requirements to ensure accurate setup in Zuora.
- Maintain documentation on configurations, system updates, and best practices in Confluence.
- Participate in UAT and system testing to validate changes before deployment.
- Stay up to date on Zuora enhancements and best practices to continuously improve system performance.
- Ensure compliance with internal financial policies and regulatory requirements.
- Provide basic training and guidance to end-users on Zuora-related tasks.
The successful applicant will possess the following skills and attributes:
- Proven experience in a technical support, billing operations, or finance systems role.
- Strong understanding of subscription billing processes and familiarity with Zuora, Adyen, PayPal, Stripe or similar platforms.
- Must have basic knowledge of finance and revenue operations.
- Experience with ticketing systems (e.g., Jira, Zendesk) for issue tracking.
- Billing System Expertise - Hands-on experience in configuring billing platforms, subscription models, and payment workflows.
- Technical & Analytical Skills - Familiarity with HTML, SQL, Excel, and reporting tools to validate data and troubleshoot errors.
- Problem-Solving & Troubleshooting - Experience in diagnosing and resolving billing and invoicing configuration issues. Ability to investigate and resolve system-related issues independently.
- Excellent collaboration & communication skills – As you will work with finance, IT, and customer service teams to align configurations with business needs.
- Self-motivated with a strong attention to detail, strong organisational skills with a focus on accuracy and compliance.
- Willingness to learn and grow in a fast-paced environment & stay updated on Zuora developments, automation tools, and best practices.
We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
We value our team by offering;
- WORK FROM HOME: Our flexible remote work offering allows you to work from home, where you can be the most productive and successful.
- CELEBRATE YOU: By providing a day off for your birthday, we want you to take the time to celebrate the year your have had with your nearest and dearest.
- TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- STAY HEALTHY: We offer comprehensive market competitive medical insurance. A variety of supplemental plans are also provided to meet your individual needs.
- STAY CONNECTED: Receive a generous monthly home internet allowance.
- CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.
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