At arenaflex, we're on a mission to revolutionize the way healthcare is delivered and experienced. As a Concierge Customer Service Representative, you'll play a vital role in shaping the future of healthcare by providing exceptional customer service to our valued clients. If you're passionate about delivering outstanding results, building meaningful relationships, and staying ahead of the curve, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative healthcare solutions, dedicated to helping our clients navigate the complexities of the healthcare system. With over 35 years of experience, we've established ourselves as a trusted partner in the industry, known for our expertise, compassion, and commitment to excellence. Our team is comprised of passionate, driven individuals who thrive on innovation and collaboration, and we're excited to welcome like-minded professionals to our community.
**Job Summary**
As a Concierge Customer Service Representative, you'll be responsible for delivering exceptional customer service to our clients, responding to their inquiries, and resolving their concerns in a timely and professional manner. You'll work closely with our internal teams to ensure seamless communication and collaboration, and you'll have the opportunity to develop your skills and expertise in a dynamic and supportive environment.
**Key Responsibilities**
* Respond to telephone and email inquiries from clients in a timely and professional manner, ensuring that their concerns are addressed and resolved to their satisfaction.
* Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers, utilizing your strong communication and interpersonal skills to build relationships and resolve conflicts.
* Assist clients with benefits and healthcare questions, providing accurate and timely information to ensure their needs are met.
* Document all calls received in our system-based call log, maintaining accurate and up-to-date records of client interactions.
* Perform other duties and responsibilities as assigned, including tasks that may not be listed in this job description.
**Requirements and Qualifications**
* High School Diploma or equivalent required; 2 years of college or higher education preferred.
* One year of customer service or call center experience in a healthcare-related role, with a strong background in medical intake or third-party administration (TPA) experience.
* Bilingual English/Spanish a plus, but not required.
* Strong customer relations, interpersonal, and communication skills, with the ability to handle difficult situations tactfully and diplomatically.
* Proficient with Microsoft applications, with strong computer skills and navigation.
* Excellent data entry and typing skills, with the ability to multitask and anticipate potential needs/problems.
* Knowledge of provider organizations and networks, as well as CMS Medicare reimbursement rates.
* Ability to effectively negotiate rate structures and build relationships with internal and external customers.
* Medical terminology and strong attention to detail required.
* Understanding of Self-Funded health benefits, claim processing, insurance verification, and precertification a plus.
**Work Environment and Physical Demands**
This position is in a typical office/home office environment, requiring prolonged sitting in front of a computer. You'll need hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including standard computer and phone equipment.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* Pay range: $16.00 to $18.00 per hour
* Comprehensive benefits package, including Paid Time Off, Medical, Dental, Vision, Short and Long-Term Disability, Life Insurance, AD&D, 401k with match, critical illness coverage, and discount programs.
**Why Join arenaflex?**
* Opportunity to work with a leading provider of innovative healthcare solutions
* Collaborative and dynamic work environment
* Competitive compensation and benefits package
* Professional development and growth opportunities
* Chance to make a meaningful impact in the healthcare industry
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
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