Job Description:
• Review and document status of accounts and initiate telephone contact with insurance companies and repossession agents
• Review, cancel and file claims against ancillary insurance products
• Manage customer warranty and Gap Claims
• Total Loss vehicle processing
• Consumer data entry
• Impound repossession handling
• Prepare correspondences on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
• Establish and monitor payment plans
• Review and make recommendations for repossessions
• Adhere to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions
• Answer incoming vendor communications (i.e., phone, emails, faxes, etc.)
• Perform other job-related duties as assigned
Requirements:
• HS Diploma or GED
• 3+ years customer service or back-office experience in a high-volume environment
• Excellent verbal and written communication skills
• Comfortable working with numbers
• Intermediate proficiency with Windows-based software programs (i.e., MS Word, Excel)
• Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
Benefits:
• Paid Training
• Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
• Tuition Reimbursement
• Day One - Comprehensive Benefits Package