Job Title: Clinical Operations Enablement & Systems Director
Overview
The Clinical Operations Enablement & Systems Director is responsible for leading operational scalability, workflow standardization, systems implementation, training enablement, and operational infrastructure initiatives across Alopex Clinical Operations.
This role serves as the operational lead for workflow enablement, systems readiness, implementation planning, operational infrastructure, and scalability initiatives that support efficient, standardized, and high-quality patient care operations.
The Clinical Operations Enablement & Systems Director partners closely with Operations, Product, QA, BI, and Technology teams to ensure operational workflows, systems, reporting, and infrastructure support scalable growth across service lines and customer segments.
This role owns operational infrastructure, systems enablement, workflow standardization, implementation readiness, and scalability initiatives across Clinical Operations. While the Clinical Operations Director owns frontline operational execution and workforce leadership, this role is responsible for the systems, workflows, tools, and operational infrastructure that enable scalable and consistent operational performance.
This role is instrumental in supporting organizational transformation, enterprise scalability, workflow modernization, operational readiness, and technology-enabled operational growth.
Key Responsibilities
Operational Enablement & Workflow Optimization
Lead operational scalability initiatives through workflow design, process standardization, and operational infrastructure development
Own enterprise workflow standardization efforts across Clinical Operations and Enrollment
Develop, maintain, and oversee SOP governance, workflow documentation, operational playbooks, and job aids
Identify workflow gaps, inefficiencies, and operational risks and implement scalable solutions
Establish operational readiness processes supporting organizational growth and customer implementation initiatives
Drive workflow adoption and operational consistency across service lines and operational teams
Systems Implementation & UAT Leadership
Lead operational readiness initiatives for systems implementations and workflow transformations
Own User Acceptance Testing (UAT) strategy, coordination, and operational validation efforts
Partner with Product, Technology, BI, QA, and Operations teams to validate workflows, identify operational risks, and support release readiness
Track operational issues, workflow defects, implementation risks, and system feedback through resolution
Lead implementation and optimization efforts related to telephony, workflow, documentation, reporting, and analytics platforms including Genesys and ShiFox 2.0
Serve as the operational lead for workflow scalability and systems enablement initiatives
Training, Adoption & Operational Readiness
Develop and oversee onboarding workflows, operational training resources, and workflow reinforcement initiatives
Create operational training materials, guides, workflow tools, and implementation documentation
Lead rollout planning, operational communication, and implementation readiness efforts related to systems and workflow changes
Drive operational adoption strategies during periods of organizational growth, systems implementation, and workflow transformation
Partner with operational leadership to reinforce workflow consistency and implementation success
Cross-Functional Leadership
Serve as the operational liaison between Operations, Product, QA, BI, and Technology teams
Partner with executive leadership on operational scalability planning and transformation initiatives
Support operational reporting, workflow analytics, and systems optimization initiatives
Lead operational onboarding readiness efforts for customer implementations and operational transitions
Support enterprise operational transformation initiatives tied to scalability and systems modernization
Qualifications
Demonstrated experience leading enterprise operational initiatives, workflow transformation, or large-scale systems implementations preferred
Experience in healthcare operations, population health, CCM, managed care, health-tech, or operational enablement environments preferred
Strong organizational, implementation, and project leadership skills
Experience leading workflow optimization, systems implementation, process improvement, or operational scalability initiatives
Strong written communication, operational documentation, and change management skills
Comfortable working in fast-paced, evolving operational environments
Preferred Qualifications
Experience supporting UAT, EMR/workflow systems, telephony systems, or healthcare technology implementations
Experience creating SOPs, training materials, and workflow documentation
Experience supporting remote operational teams preferred
Lean/process improvement, implementation, or project management experience preferred
Work Location, Shift & Schedule
This position is fully remote with strict adherence to a Work from Home policy. Occasional travel may be required for client meetings, training sessions, or company meetings. Standard hours are Monday-Friday, 8:00 am-5:00 pm EST, or according to the business hours of clients’ practices.
Remote Position Requirements:
Reliable high-speed internet connection suitable for professional calls and video conferencing.
- Quiet, secure, and professional work environment suitable for discussing sensitive health information and Protected Health Information (PHI).
Compensation Range:
$135 - $150K
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