Client Services Representative - Contract - Remote Customer Support and Education for Digital Tools and Services

Join the Broadridge Team as a Client Services Representative - Contract

Are you passionate about delivering exceptional customer service and education? Do you have a strong background in communication, analytical, and organizational skills? Broadridge is seeking a remote, contract Client Services Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscribers, conducting training calls on the digital tools we provide, and promoting our services and products.

About Broadridge

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. We're growing and seeking talented individuals to join our team. Our company is committed to fostering a diverse, equitable, and inclusive environment and providing a workplace that empowers associates to be authentic and bring their best to work.

Job Summary

This position is a temporary, contract role expected to last approximately 12 months, with the strong possibility to go permanent. The work hours are Monday - Friday from 8:00 AM - 5:00 PM (Pacific Time). This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.

Key Responsibilities

• Call Handling:
  • Inbound calls - High call volume (30-50 calls per day)
  • Outbound calls - Product support and customer education
  • Log call notes in CRM and JIRA applications
• Customer Relationship Management:
  • Maintain client relationships focused on customer satisfaction and retention
  • Educate clients on product and program enhancements
  • Maintain and track communication with clients
  • Facilitate information flow to all relevant parties
  • Flexibility in work schedule is a necessity
  • Complete additional projects as assigned
• Customer Education:
  • Ongoing product support
  • Editor/tool knowledge base and support
  • Guide customers through Corporate Client Intranets, policies and procedures
• Troubleshooting/Case Management:
  • Researching previous and current account activity to resolve issues or answer questions
  • Entering issues for Development to further investigate
  • Close case and follow up with customer on resolution

Essential Qualifications

• Education: Bachelor's Degree or equivalent education is preferred
• Experience: Strong customer service experience
• Technical Skills:
  • Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word
  • Digital Marketing experience is a plus
• Soft Skills:
  • Strong communication, analytical, and organizational skills
  • Thorough and attentive to details
  • Able to prioritize and multitask, and recognize the importance of deadlines
  • Adept at working in a team environment with various personality types to get the work done
  • Ability to relate well, build consensus and show respect and consideration for others

What We Offer

We offer a competitive salary of $19.00 per hour. Broadridge considers various factors when evaluating a candidate's final salary, including relevant experience, skills, and education.

Benefits and Perks

• Flexible Work Arrangements: Our Connected Workplace model allows associates to take advantage of the benefits of both on-site and off-site work
• Diverse and Inclusive Environment: We're committed to fostering a diverse, equitable, and inclusive environment
• Career Growth Opportunities: Opportunities for professional growth and development
• Learning Benefits: Ongoing training and education

Our Culture

Our company culture is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported. We're committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

How to Apply

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