Magellan Jets is one of the largest private aviation providers, dedicated to delivering exceptional flying experiences. The Client Experience Consultant will manage day-to-day client interactions, ensuring personalized service and addressing client needs to guarantee a seamless journey.
Responsibilities
- Upholding Magellan Jets’ high standards of customer service, ensuring every interaction exceeds expectations
- Maintaining regular and prompt communication with clients, ensuring their needs are understood and met
- Ability to work from the Quincy, MA office 4 days a week
- Participating in weekend coverage rotation and occasional night shifts
- Adhering to Magellan Jets’ employee customer service contract standards
- Collaborating closely with colleagues across the organization to ensure seamless service delivery with every private client interaction
- Arranging ground transportation, catering, and other special requests to enhance the travel experience
- Adapting to and managing changes in client requests and itineraries promptly and efficiently
- Reviewing flight itineraries to ensure safety and compliance with relevant regulations
- Tracking active flights in real-time, ready to address any issues that may arise
- Supporting any mechanical recovery or flight deviation requirements
- Providing informed advice to private clients to support their mission needs
Skills
- At least 1-3 years of customer service experience required
- Ability to work from the Quincy, MA office 4 days a week
- Participating in weekend coverage rotation and occasional night shifts
- Adhering to Magellan Jets' employee customer service contract standards
- Collaborating closely with colleagues across the organization to ensure seamless service delivery with every private client interaction
- Arranging ground transportation, catering, and other special requests to enhance the travel experience
- Adapting to and managing changes in client requests and itineraries promptly and efficiently
- Reviewing flight itineraries to ensure safety and compliance with relevant regulations
- Tracking active flights in real-time, ready to address any issues that may arise
- Supporting any mechanical recovery or flight deviation requirements
- Providing informed advice to private clients to support their mission needs
- Upholding Magellan Jets' high standards of customer service, ensuring every interaction exceeds expectations
- Maintaining regular and prompt communication with clients, ensuring their needs are understood and met
- Meticulous attention to detail to ensure every aspect of the trip is perfectly coordinated
- Excellent communication skills
- A passion for teamwork and collaboration to deliver exceptional service as part of a dedicated team
- Bachelor's degree preferred
- Experience working in a hotel or for a luxury brand preferred
- 5-Diamond Customer Service Experience
Benefits
- Generous vacation and sick time policy
- 7 company paid holidays
- Medical Insurance (HMO or PPO)
- Dental and Vision coverage
- Health Reimbursement Arrangement (HRA)
- Healthcare Flexible Spending Account (HFSA)
- Dependent Care Flexible Spending Account (DCFSA)
- Rx Cost Share Assistance Program
- Life Insurance & Disability Benefits (100% Employer Paid)
- Free Employee Assistance Program (EAP)
- 401(k) Retirement Plan with an employer match
- Fitness Reimbursement Program
- Pet Insurance Discount
Company Overview
Company H1B Sponsorship
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