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Job Summary
The Claims Specialist position is responsible for processing the daily functions within a bankruptcy filing as well as the timely processing and accurate analysis of claims for all default triggered loans, to minimize risk and loss exposure to the company and its investors.
Essential Duties and Responsibilities
Reviews, analyzes, and ensures timely settlement of investor and mortgage insurance claims and manages claims to determine status and bring to closure. Adheres to claim filing timelines and manages workload to meet all required deadlines.
Manages assigned pipeline of loans to ensure accurate application of all claim funds received and provides additional information as necessary to validate all available funds received prior to claim being processed.
Ensures compliance with all investor/company policies and procedures as well as legislative and regulatory requirements for processing actions.
Acts as liaison between the Company, the insurers and agencies in providing required loan information for claims, and resolves any issues.
Miscellaneous duties as assigned
Position Requirements
Education
High school diploma or equivalent required
Experience
Minimum of at least one year default mortgage servicing experience
Previous experience with VA/FHLMC/FNMA/MI claim experience preferred
Functional/Technical Skills
Knowledge of mortgage banking practices and procedures including familiarity with FHMLC, FNMA, VA, FHA and GNMA guidelines, timeframes.
Working knowledge of Default Servicing procedures
Effective verbal and written communication skills
Strong mathematical skills
Strong attention to detail
Ability to multi-task and manage time effectively
Must be flexible, organized and have the ability to manage multiple priorities and meet strict deadlines in a fast-paced work environment
Ability to problem-solve effectively
High proficiency in Microsoft Office products including Excel, Word, Outlook. LPS servicing system experience preferred
Environmental/Physical Demands
Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.
Benefits
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.
Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending. If you or your agency would like to be considered as a future recruiting partner, please email
[email protected].
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