MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!
Job Title: Cisco Collaboration Engineer
Location: San Diego, CA
Duration: 12 Months likely to extend
Rate: $65 - $70/hr on W2
Job Summary:Provide technical expertise in the implementation, and support of Cisco Collaboration solutions including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Emergency Responder (CER) and Cisco Contact Center Express (UCCX). The site has an aging Avaya G3SI PBX that needs to be replaced with a Cisco Collaboration Solution. The solution will include the Main Treatment Facility (MTF) and Eleven (11) Remote sites. Some of the remote sites have multiple buildings that will be part of the project. The MTF will have approximately five thousand (5000) new VoIP phones and five hundred (500) analog devices (analog fax machines, elevator phones, security systems, etc). The remote sites will have approximately eighteen hundred (1800) new VoIP phones and three hundred and fourteen (314) analog devices (analog fax machines, elevator phones, security systems, etc). The candidate will be responsible for migrating from the old PBX to the new Cisco Voice Solution and provide on going support.
Key Responsibilities:
- Deployment & Implementation
- Assis the Senior Implementation Engineer on the rollout of Cisco Collaboration solutions
- Assist the Senior Implementation Engineer on Configuring call routing, dial plans, voice gateways, and SIP trunks.
- Maintenance & Support
- Monitor and troubleshoot UC systems and resolve complex collaboration issues.
- Perform software upgrades, patching, and regular system maintenance.
- Security & Compliance
- Ensure solutions adhere to organizational security policies and compliance standards.
- Implement encryption, authentication, and secure communication protocols.
- Documentation & Training
- Create and maintain system documentation, SOPs, and network diagrams.
- Provide training to users and Tier 1/2 support teams.
- Collaboration & Communication
- Work closely with network, security, and service desk teams to ensure seamless service delivery.
- Participate in cross-functional IT projects and provide subject matter expertise.
Required Qualifications:
- 5+ years of experience with Cisco Collaboration technologies.
- Demonstrated proficiency in the configuration, and management of Cisco Unified Communications Manager (CUCM), Unity Connection (CUC), and Unified Contact Center Express (UCCX).
- Strong understanding of SIP, H.323, and VoIP technologies.
- Experience with Analog gateways
- Knowledge of QoS, WAN/LAN network integration, and troubleshooting.
- Cisco certifications (e.g., CCIE Collaboration, CCNP Collaboration) preferred.
- Experience in DoD Space
- US Citizen
Preferred Skills:
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
- Familiarity with automation tools (Ansible, Python scripts).
- Understanding of network protocols and firewalls as they relate to collaboration tools.
- Experience with 66 block and 110 blocks for analog connections
Work Environment:
- On-site work in San Diego, CA.
- May require occasional after-hours support and participation in on-call rotation.
MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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