Job Description:
• Own end-to-end circuit ordering process across on-net and off-net providers
• Validate order details against approved quotes (bandwidth, location, pricing, term)
• Submit and manage orders with carriers and aggregators
• Track order status, milestones, and delivery timelines
• Proactively identify and resolve order issues, delays, or rejections
• Act as the central point of coordination between Quote Desk, Delivery, and carriers
• Ensure clean handoff from Sales/Quote to Service Delivery
• Maintain accurate order records in systems (Salesforce, ServiceNow, carrier portals)
• Provide regular status updates to internal stakeholders
• Validate circuit pricing, NRC/MRC, and contract terms prior to order submission
• Ensure alignment between quoted pricing and carrier costs
• Identify cost discrepancies and work with vendors to resolve
• Support invoice validation and dispute processes where needed
• Ensure circuits progress cleanly from order to delivery to billing
• Confirm required delivery milestones are met (e.g., demarc ready, device reachable)
• Support timely billing activation by ensuring data accuracy and completeness
• Help reduce WIP backlog by maintaining clean order lifecycle tracking
• Interface with carriers for order placement, escalations, and updates
• Track carrier performance and responsiveness
• Escalate critical issues impacting customer delivery timelines
Requirements:
• Bachelor’s or University degree in related field of study or equivalent experience
• 3+ years of demonstrated experience in telecom, networking, or connectivity services (SD-WAN, DIA, MPLS, Ethernet)
• Strong understanding of circuit ordering processes and carrier workflows
• Experience working with multiple carriers or aggregators
• Ability to manage multiple orders and priorities in a fast-paced environment
• Strong attention to detail, especially with pricing and contract terms
• Excellent communication and coordination skills across teams
• Must be able to work in assigned country without a visa sponsorship
• Preferred: Experience with platforms such as Jira, Salesforce, ServiceNow, or Connectbase.
• Preferred: Experience working with Telecommunications Expense Management (TEMS) systems.
• Preferred: Familiarity with telecom billing structures (MRC, NRC, term agreements)
• Preferred: Exposure to cost management, invoice validation, or vendor management
• Preferred: Understanding of NaaS or managed connectivity environments
Benefits:
• Responsible receipt, transmission, and handling of company data per agreements
• Compliance with company policies and guidelines