Job Summary
Job Type: Full-time, Remote
Salary: Competitive, Hourly
Company: Chewy
Location: Work From Home (WFH)
Benefits:
- Health, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- 401(k) with company match
Job Description
Chewy is seeking a passionate and dedicated Remote Customer Service Representative to join our dynamic team. As a Customer Service Representative, you’ll be the friendly voice of our company, guiding our customers through their pet care journey and ensuring they receive the best possible service.
Requirements
- Previous customer service experience, preferably in a remote setting
- Strong communication skills, both written and verbal
- Ability to work independently and manage time effectively
- Reliable high-speed internet connection
- Proficient in using computers and navigating various software applications
- High school diploma or equivalent
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
Benefits
- Comprehensive health, dental, and vision insurance
- Generous paid time off and holiday schedule
- Employee discounts on Chewy products
- 401(k) retirement plan with company match
- Professional development and opportunities for career advancement
Educational Qualifications
- High school diploma or equivalent required
- Additional qualifications in customer service or related fields are a plus
Company Overview
Chewy is a trusted online destination for pet parents everywhere. We are committed to providing a wide selection of high-quality pet products, fast shipping, and exceptional customer service. Our team of dedicated professionals works tirelessly to ensure that our customers and their pets are happy and healthy. Join us in our mission to deliver the best for our furry friends!