Position Snapshot
Location: Portugal
Company: Nestlé Business Solutions (NBS)
Full-time/Remote
Schedule between 11h to 20h, from Monday to Friday
Fluent in German
About us
Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!
At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
Position Summary
A Consumer Engagement Services Advisor - Social Media will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users, focusing on our social media channels.
A day in the life of...
Respond to customer queries via written channels, mainly through our social media platforms, in a timely and accurate way
Identify customer needs and create platform & brand specific answers
Treat serious and sensitive consumer contacts following the specific guidelines
Ensures Nestlé CES standard instructions
Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer
What will make you successful
Fluent Spoken and Written Knowledge in German
Knowledge of Social Media platforms (Instagram, Facebook, etc.)
Joy in keeping up with social media trends and adapting them to our brands
Ability to adapt tone of voice to different brands and written channels
First experience in Community Management is a plus
Understanding of how CRM systems work is a plus
Excellent communication and problem-solving skills
Multi-tasking abilities and attention to detail
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