Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey. The Care Partner Success Specialist plays a critical role in Lingraphica’s Clinical Sales process by building trusted relationships with care partners and ensuring they are informed, engaged, and equipped throughout the trial and sales journey.
Requirements
- Strong empathy and customer-centered mindset
- Active listening and creative problem-solving skills with a solutions-oriented approach
- Ability to deliver a superior customer experience
- Proven ability to manage details in a fast-paced, high-volume, and evolving environment
- Excellent attention to detail in documentation, task execution, and internal coordination
- Strong written and verbal communication skills with both external customers and internal departments and across all channels (email, text, call)
- Growth mindset with openness to feedback and a track record of applying it constructively
- Ability to maintain a calm and professional demeanor when assisting customers
- Demonstrated ability to adapt quickly to changing workflows, expectations, and priorities
- Strong organizational skills with the ability to manage multiple priorities while remaining focused and accountable
- Comfortable presenting technology and training users with a wide range of skill levels
- Strong collaboration skills, including responsiveness to internal instructions and cross-functional teamwork
- Ability to work independently and thrive in a dynamic, feedback-driven environment
- Analytical and metrics-driven work style
Benefits
- Paid Time Off (sick, personal, and vacation)
- Paid Company Holidays
- 401(k) Retirement Plan and Contribution
- Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options
- Employer Paid Life Insurance
- Voluntary benefits such as Short- and Long-Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance
- Stipends for health and wellness, home office setup and professional development
- Paid Family Leave
- Annual bonus program
- Annual merit increases
- Year-Round Flex Friday’s
- Discounts on travel, entertainment, home/pet/car insurance
Originally posted on Himalayas
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