C.H. Robinson is a logistics company seeking a Capacity Portfolio Representative who will be responsible for establishing and maintaining relationships with carriers while providing exceptional customer service. The role blends inside sales, account management, and operations to manage a portfolio of carriers and ensure effective logistics solutions.
Responsibilities
- Establish and maintain carrier relationships through lead generation, cold calling, and referrals
- Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
- Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
- Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency
- Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
- Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
- Proactively post, negotiate, and secure available capacity to meet customer needs
- Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
- Regularly review and act on carrier feedback to improve service
- Identify and recommend the best payment solutions for each carrier based on their needs
- Assist carriers with cash advances and resolve payable issues to ensure smooth operations
- Collaborate with internal teams on shipment updates, problem resolution, and operational execution
- Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
- Identify root causes of issues and implement solutions to enhance performance
Skills
- High School Diploma or GED equivalent
- Value a diverse and inclusive work environment
- Hold a Bachelor's degree from an accredited college or university
- Have experience using customer perspective to guide decisions and actions
- Can persuade, motivate, influence, and negotiate with others
- Display strong decision-making, multi-tasking, communication and interpersonal skills
- Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations
Benefits
- Two medical plans (including a High Deductible Health Plan)
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid and floating holidays
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
Company Overview
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