Job Description:
• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment
• Document each call efficiently and accurately
• Monitor and track individual as well as call center goals, productivity metrics, and statistics
• Reflect all shift activities using the phone system and be responsible for personal schedule adherence
• Provide superior customer service to Medcors clients and employees
• Complete accurate assessment of symptoms and/or concerns utilizing Medcors Triage Algorithms
• Follow HIPAA Compliance Policies
Requirements:
• A valid RN license and current BLS (CPR) certification
• Be able to handle a high volume of consecutive calls
• Strong technological skills as well as a typing speed of at least 30 WPM
• Work a major U.S. holiday rotation
• Work every other weekend
• Effective written, verbal, and interpersonal communication skills
• Ability to read, analyze, and interpret triage tools and information along with care instructions to injured employees and their managers
• Be able to talk and/or hear
• Required to sit and use your hands
• Specific vision abilities include close vision for computers and written work with the ability to adjust focus
• Be able to work on a computer for long periods
• Have a private space in your home with 4 walls and a door for patient privacy
• Have access to high-speed internet (no satellite) within your primary residence
• Be able to receive and apply feedback
Benefits:
• Paid time off
• Health and dental insurance
• 401K with match
• Education reimbursement