Job Description:
• Using a computerized system, responds to Virginia Medicaid member and provider inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
• Provides clear and concise information regarding eligibility, claim status and provider enrollment status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for both Medicaid recipients and providers to ensure their needs are met.
Requirements:
• Must be at least 18 years of age or older.
• Must have a high school diploma or general education degree (GED).
• Must be eligible to work in the United States.
• Must be able to clear a criminal background check and drug test
• High Speed internet access and space to work away from noise and distractions
Benefits:
• Full-time employment with benefits
• Work from home opportunity
• Standard scheduled. 8:30am – 5pm EST Monday through Friday, Weekends OFF!!
• Substantial Call Center & Customer Service Training
• Great Work Environment with Career growth
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