C3 presents - event systems associate manager

Job Summary WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB The Event Systems Associate Manager provides day-to-day support to end users of C3’s proprietary enterprise applications, C3PO and Advancing Management Platform (AMP). The position provides critical, on-demand support to C3 Presents and all Live Nation business units that utilize these event systems. The position also serves as a contributor to the C3PO and AMP support resources, training documentation, and ongoing system improvements. WHAT THIS ROLE WILL DO • Provide technical support to end users of C3PO and AMP utilizing the ZenDesk service platform and standard communication channels (email, Slack, etc.) • Maintain and enhance the C3PO and AMP knowledge bases • Produce new content for inclusion into the applicable event system’s knowledge base • Schedule and lead training sessions for C3PO and AMP users • Serve as Application Administrator for C3PO and AMP • Contribute to product development roadmaps for all event systems • Perform additional duties and projects as assigned WHAT THIS PERSON WILL BRING • 2+ years of experience in a customer service or helpdesk environment • Familiarity with event management systems and CRM software • Foundational understanding of computer systems, networks, operating systems, and IT security best practices • Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment • Proficiency creating clear and effective technical documentation • Excellent written and verbal communications skills • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) • Exceptional attention to detail and strong organizational skills • Strong critical thinking and problem-solving abilities • Strong interpersonal skills and the ability to collaborate effectively across diverse teams • Demonstrated integrity, professionalism, and sound judgement • Enthusiastic, proactive, and committed to excellence with a positive attitude • Passion for checklists, details, and live music C3 CORE COMPETENCIES • Demonstrate integrity in the way you operate in day-to-day business and the way you deal with people • Communicate effectively with various audiences by organizing and delivering information appropriately and listening actively to others • Proactively seek solutions to problems. Be enthusiastic and energetic in your approach to your job. • Commit to putting in extra effort with a positive attitude. • Be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approaches • Stay composed, confident, optimistic, and in problem-solving mode when the going gets tough • Possess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: • HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) • YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days • WEALTH: 401(k) program with company match, stock reimbursement program • FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support • CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment • OTHERS: Volunteer time off, crowdfunding match EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.