Purpose of Position- Provides support to the Case Management department. Supports the administrative needs including implementing, maintaining, performing, improving, reporting. Independently completes various deliverables for Case Managers, Case Management Supervisors, Program Managers, Assistant Directors, Directors, or other stakeholders. Acts as the point person for key business deliverables to ensure regulatory compliance as well as accuracy, consistency, and completeness of information. Provides technical assistance to and interaction with a variety of stakeholders, in collaboration with Case Management team, to assist in effective output and understanding. Maintains a high level of knowledge of business administrative processes and functions and supports a team culture of high customer service. Assists with special projects, documentation, record keeping, and compliance.
Essential Duties/Responsibilities
Maintains solid understanding of the business support needs for Case Management department
Monitors data and reports outcomes regularly
Ensures data tracking is complete, accurate, and within regulatory compliance
Makes sure all tasks/processes are documented using established format (training guides)
Supports business team cross training efforts, provides back up and shares team workload
Monitors completion of business support tasks/processes per deliverable timelines
Designs and maintains spreadsheets, queries, or reports as required for key performance indicators
Supports with program audits
May be responsible for completion of state required contract deliverables, as directed by Program Manager.
Ensures understanding of relevant policies, practices, and processes
Fulfills document management activities and supports data integrity efforts in all data systems.
Supports department supervisor/manager in planning, delegating, and completing special projects, as necessary.
Completes CBMS eligibility verification for Intake clients with pending Medicaid
PMIPs – Sends requests and follows up with PCPs
Completes Mailing for the LTSS Department
Provides back-up support for the Navigator as needed
Various projects or clerical duties, as needed.
Job Qualifications
Knowledge, Skill, and Ability:
Effective written and verbal communication skills with individuals and groups at all professional levels.
Demonstrated organizational and time management skills.
Ability to work independently and prioritize tasks/goals for self.
Ability to work effectively with various technology including word processing software, internet based databases, etc.
Intermediate to advanced knowledge of Excel.
Demonstrated attention to detail.
Effective and creative negotiator and problem solver.
Ability to develop a general, working knowledge of the program in order to evaluate quality.
Training/Education:
High School diploma required.
Experience:
Experience in field of intellectual/developmental disabilities or delays preferred.
Two years’ experience with Microsoft Office required.
Working Environment/Physical Activities
Effective with shifting roles, responsibilities, and expectations in a changing environment.
Ability to work effectively under the pressure of deadlines.
Ability to work autonomously while remote.