About the Role
We are looking for a curious, detail-oriented, and driven Business Operations Analyst to join our growing Delivery Operations team within a professional services and business consulting environment. This is a hands-on, execution-focused role for someone who thrives in fast-moving environments, enjoys solving operational problems, and wants to build a career at the intersection of delivery operations, process improvement, and business transformation.
As a Business Operations Analyst, you will support the day-to-day health of business unit accounts and delivery workflows, assist with the onboarding of newly acquired companies into our operating model, and help maintain the tools, data, and processes that keep our delivery team running smoothly. You will work closely with Delivery Leadership, internal stakeholders, and cross-functional teams — gaining broad exposure across the business while building deep operational expertise.
What You Will Do
Delivery Operations Support
- Support the day-to-day coordination of assigned business unit - tracking project related items, updating projects, and flagging risks to the delivery lead.
- Maintain accurate and up-to-date delivery documentation including status trackers, onboarding checklists, meeting notes, and action logs.
- Participate in internal business unit reviews, guidance calls, and meetings to discuss new processes.
- Monitor business unit project health indicators and escalate concerns proactively to Delivery Leadership.
- Support the preparation of delivery reports, dashboards, and weekly updates for Delivery Leadership and business unit stakeholders using tools such as JIRA, Salesforce, D365, and Power BI.
M&A Onboarding & Integration Support
- Assist in the onboarding of newly acquired companies — coordinating logistics, scheduling sessions, and preparing documentation to help new teams transition smoothly.
- Support stakeholder harmonization activities by preparing materials, tracking integration milestones, and communicating progress updates.
- Help acquired team members navigate new tools, systems, and delivery processes during the transition period.
- Maintain integration trackers and flag timeline risks or alignment gaps to the delivery lead.
Process & Operations
- Identify operational gaps or inconsistencies within delivery workflows and bring them to the attention of the team with suggested solutions.
- Help document and maintain standard operating procedures (SOPs), process guides, and team knowledge bases to support delivery consistency.
- Contribute to continuous improvement initiatives by tracking operational metrics, analyzing trends, and sharing findings with the team.
- Support cross-functional collaboration by coordinating between internal teams such as Finance, IT, and Sales on delivery-related activities.
Tool & Data Management
- Use JIRA, Salesforce, and Microsoft Dynamics 365 (D365) daily to track delivery activities, manage account data, and support reporting.
- Maintain data accuracy across systems — identifying and resolving discrepancies or duplication between platforms.
- Build and maintain dashboards or reports in Power BI or similar tools to support team visibility into delivery KPIs and account status.
- Adhere to data governance standards and support the team in maintaining tool hygiene across all active accounts.
Data Analysis & Risk Identification
- Review data from JIRA, Salesforce, D365, and other operational systems on a regular cadence to identify trends, anomalies, or patterns that may indicate current or emerging delivery risks.
- Synthesize findings from system data into clear, concise summaries and risk reports — providing Delivery Leadership and business unit stakeholders with the detail they need to make informed decisions.
- Proactively surface risks — both current and forward-looking — by cross-referencing data across systems and highlighting areas where delivery timelines, data quality, or operational performance may be at risk.
- Collaborate with Delivery Leadership to translate risk findings into actionable mitigation steps — tracking the status of open risks and updating stakeholders as situations evolve.
- Maintain a risk log and ensure it is kept current — documenting identified risks, their potential impact, assigned owners, and mitigation progress across active accounts and engagements.
Required Experience
- 2-4 years of experience in business operations, delivery coordination, project support, or a related analytical role.
- Demonstrated ability to manage multiple priorities, track details across several workstreams, and communicate progress clearly to teammates and stakeholders.
- Experience working in a cross-functional environment — comfortable collaborating across teams and adapting quickly to shifting priorities.
- Hands-on experience with at least 2 of the 3 core tools: JIRA, Salesforce, or Microsoft Dynamics 365 (D365).
- Strong written and verbal communication skills — able to prepare clear, professional updates for internal audiences, business unit stakeholders, and Delivery Leadership.
- A proactive, solutions-oriented mindset — you raise problems early and come with ideas, not just questions.
Preferred Qualifications
- Some exposure to M&A onboarding, company integration, or organizational change management — even in a supporting or administrative capacity.
- Experience with Power BI, Tableau, or similar data visualization tools.
- Familiarity with Agile or Scrum delivery environments.
- Background in process documentation, operational improvement, or delivery support within a professional services, SaaS, or consulting organization.
- Bachelor's degree in Business, Operations, Information Systems, or a related field — or equivalent practical experience.
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