Job Description
The Business Office Manager ensures day-to-day Business Office activities run smoothly improve processes. The Business Office Manager is also responsible for managing all campus-based financial operations related to student accounts, collections, and inventory. This role ensures aggressive collections, accurate reporting, and support for institutional financial compliance. A primary accountability for this position is the reduction of aged receivables and prevention of bad debt.
• Lead campus-based efforts to collect and resolve past-due student account balances, coordinating directly with students, staff, and third-party partners.
• Monitor accounts receivable aging reports weekly, identify at-risk or chronically delinquent accounts, and implement proactive recovery strategies.
• Track and report on collections performance, recovery rates, and bad debt impact; provide monthly reporting to senior leadership.
• Ensure 100% of student collection activities are completed by required institutional deadlines.
• Ensure all billing, payment arrangements, and collections activities comply with FERPA, FCRA, FDCPA, Title IV, and institutional policies.
• Own the reconciliation process for aged receivables, ensuring all past-due accounts are reviewed, documented, and escalated as needed.
• Collaborate with Financial Aid Office as necessary to ensure integrity of receivables in Nexus.
• Initiate third party collections on aged accounts in accordance with institutional policies and procedures.
• Order, distribute, and track receipt of books, supplies, and inventory related to student instruction; maintain accurate records for campus audit readiness.
• Serve as the primary contact for students for all billing-related inquiries.
• Oversee campus cash and check handling procedures in accordance with Unitek’s financial policies, including daily reconciliation, secure storage, accurate logbook entry, and timely deposits.
• Ensure full compliance with protocols for student-facing cash receipt verification, remote check deposit (RCD), and documentation submission.
• Maintain documentation and ensure data accuracy in the student information system (SIS).
• Support financial literacy initiatives and provide clear guidance to students on managing their financial obligations.
• Complete assigned financial reporting tasks, audits, and ad hoc projects as directed