Description
Fully Remote Position with some travel - MUST reside in PA, MO, or NC
Overview
Culinesse is seeking a Business Analyst to support data-driven decision-making and operational excellence across our Life Plan Community dining programs. This role will focus on analyzing financial, operational, and resident satisfaction data to improve dining performance, enhance resident experience, and support strategic growth.
The ideal candidate understands both hospitality operations and analytics, and can translate complex data into actionable insights for operators and leadership.
Key Responsibilities
Operational & Financial Analysis
Analyze dining operations, including labor, food cost, occupancy, and participation rates
Monitor key performance indicators (KPIs) across multiple communities
Identify trends, inefficiencies, and opportunities for cost control and revenue growth
Support budgeting, forecasting, and variance analysis
Resident Experience & Engagement
Evaluate resident satisfaction surveys and dining feedback
Identify patterns in preferences, complaints, and engagement levels
Partner with operations to improve dining programs, menus, and service models
Process Improvement
Assess workflows across fine dining, casual dining, and hospitality venues
Recommend process improvements aligned with Culinesse standards and SOPs
Support implementation of best practices across communities
Reporting & Insights
Develop dashboards and reports for leadership and client partners
Translate data into clear, actionable insights for non-technical stakeholders
Present findings and recommendations to internal teams and clients
Client & Growth Support
Assist with proposals, pro formas, and new business opportunities
Analyze the performance of existing contracts and benchmark against industry standards
Support strategic initiatives, including service model enhancements and pricing strategies
Requirements
Bachelor’s degree in Business, Hospitality Management, Finance, or related field
3–7+ years of experience in business analysis, hospitality analytics, or senior living
Strong understanding of foodservice or hospitality operations (preferred)
Advanced proficiency in Excel; experience with BI tools (Power BI, Tableau)
Experience working with financial data (P&L, budgets, forecasting)
Strong communication and presentation skills
Key Skills
Data analysis and financial modeling
Hospitality and operational insight
Process improvement and systems thinking
Stakeholder communication (operators, executives, clients)
Attention to detail with strategic perspective
Preferred
Experience in Life Plan Communities, senior living, or contract dining
Familiarity with POS systems, dining software, or ERP tools
Experience building dashboards and executive-level reporting
Knowledge of ICAA standards or hospitality benchmarks