At careerzynith, we're not just a beauty brand – we're a movement. We're a team of passionate individuals who are dedicated to empowering our clients to unleash their unique beauty. With over 310,000 custom hair color variations crafted to date, we've established ourselves as a leader in the industry. Our commitment to innovation, quality, and customer satisfaction has earned us 10 Allure Best Hair Color awards. Now, we're looking for a talented Bilingual Customer Service Representative to join our team and help us continue to push the boundaries of beauty.
**About careerzynith**
careerzynith is a dynamic and rapidly growing company that's passionate about delivering exceptional customer experiences. Our mission is to provide personalized beauty solutions that make our clients feel confident, beautiful, and empowered. We're a team of creatives, innovators, and problem-solvers who are dedicated to making a positive impact in the lives of our clients.
**Job Summary**
We're seeking a highly skilled Bilingual Customer Service Representative to join our team in providing outstanding customer support to our rapidly growing client base. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences, retaining clients, and gathering valuable insights about our products and services. If you're a compassionate, persuasive, and results-driven individual with a passion for beauty, we want to hear from you!
**Key Responsibilities**
* Provide customer service via phone, email, and chat in both English and Spanish, ensuring that our clients receive exceptional support and guidance.
* Utilize consultative sales skills to assess client goals, educate them on the benefits of careerzynith, and propose customized solutions that meet their needs.
* Retain clients in accordance with company requirements and customer needs, ensuring that our clients feel valued and supported.
* Meet and exceed individual goals, consistently delivering high-quality results and exceeding expectations.
* Document client interactions accurately, providing valuable insights and feedback to our team.
* Communicate ongoing retention activity and progress, ensuring that our team is informed and aligned.
* Respond to clients and reviews through Social Media, maintaining a positive and engaging online presence.
* Project professionalism and work cooperatively with other departments, seeking further advice and guidance when necessary.
**Essential Qualifications**
* Excellent written and oral communication skills, with native-level fluency in English and Spanish.
* 1+ years of customer service or call center experience, preferably with an emphasis on retention sales.
* Experience selling in a solution or service environment, with top-notch phone presentation skills.
* Active experience utilizing CRM systems to document daily calls, meetings, and activity.
* Must be organized, self-motivated, driven, and have an appetite to succeed.
* Consistent track record of retaining a high percentage of clients.
* Excellent writing skills.
* Stable work history.
* Must have a stable internet speed of at least 50MB.
**Preferred Qualifications**
* Experience with Zendesk.
* Highly motivated and energetic individual with a passion for beauty.
* Flexible and able to thrive in a fast-paced, high-growth environment.
* Experience working in a remote environment.
**What We Offer**
* Competitive hourly rate of $18/hour, with occasional overtime opportunities.
* Comprehensive benefits package, including medical, dental, vision, and life insurance plans.
* 401K match and 15 days of Paid Time Off + 12 company holidays.
* Complimentary color services and products.
* Authentic work/life balance and a rewarding culture.
* Supportive team environment and opportunities for growth and development.
**Work Environment**
* This is a fully remote position, with occasional trainings and team-building events at our El Segundo, CA Headquarters.
* Must be based in the United States and able to commute to our headquarters for occasional events.
* Must be authorized to work in the US for any employer.
**How to Apply**
If you're a motivated and results-driven individual with a passion for beauty, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications!