Job Overview:
The Benefit Support Specialist is responsible for educating long term care facilities about the Provider Partners product and manage engagement in supplemental benefits.
This role will be key in assisting members with supplemental benefit utilization.
Key Responsibilities:
Work under the direction of the Associate Executive Director to meet customer service expectations through our Partners.
Contribute to the development of a viable service territory
Serve as a subject matter expert of the Provider Partners supplemental benefits
Serve as a liaison for Provider Partners in a designated territory via (group) or individual education opportunities in relation to supplemental benefits
Educate eligible consumers about specific supplemental benefits
Participate in planning and implementation of outreach strategies and programs in conjunction with Provider Partners sales team
Travel throughout assigned territory to assist members with supplemental benefit utilization
Assisting with member satisfaction
Facilitating supplemental benefit usage
Execute basic administrative duties as defined by the Associate Executive Director
Maintain a working knowledge of plan benefit, program changes and industry insights
Ensure compliance and quality of benefit usage components, adhering to all Provider Partners policies and procedures
Qualifications:
Strong self confidence, interpersonal and communication skills.
2+ years customer service experience or equivalent work experience
Experience creating, facilitating and presenting to a variety of stakeholders in-person, conference calls, WebEx, etc.
Ability to work some occasional evenings/weekends
Reliable, insured transportation and a valid driver’s license
Computer skills: Windows-based applications
Ability to work as a telecommuter
Ability to travel throughout the designated local territory
Ability to communicate complex healthcare information to potential clients
Ability to develop and manage relationships to reach business goals
Ability to be compassionate while communicating
Function independently and responsibly with minimal need for supervision
Ability to manage multiple priorities including visiting nursing homes on a regular basis and following up on member inquiries in a timely fashion
Ability to track a schedule to keep appointments on time and information pertaining to those appointments in order
Understanding of the nursing home environment
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