<p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong>Location:</strong> Fully Remote<br><strong>Department:</strong> Sales<br><strong>Reports to:</strong> Chief Revenue Officer</p> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong>About Us<br></strong>We are a fast-growing cybersecurity startup helping MSPs and mid-market organizations secure endpoints, enforce configuration compliance, and mitigate modern cyber threats at scale. Senteon is focused on delivering innovative solutions to secure critical business infrastructure. We prioritize a proactive security culture, operational excellence, and continuous innovation.</p> <div style="margin: 0in 0in 4pt; text-align: center; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><hr></div> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong>Position Overview</strong></p> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">This role owns the reliability and effectiveness of Senteon’s internal systems and execution.</p> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">The primary focus is building and maintaining automation, workflows, and data systems that ensure consistent follow-through across the business. You will eliminate manual gaps, enforce structured execution, and ensure systems reflect reality at all times.</p> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">In addition, this role supports technical onboarding and proof-of-concept (POC) engagement for prospective customers, helping validate fit and assist sales in progressing qualified opportunities.</p> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">This is a high-leverage role for someone who prefers solving problems once through systems rather than repeatedly through manual effort.</p> <div style="margin: 0in 0in 4pt; text-align: center; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><hr></div> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 14.0pt; line-height: 115%;">Key Responsibilities</span></strong></p> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong>Automation and Systems Ownership (Primary Focus)</strong></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Own the implementation and reliability of internal workflows that drive consistent execution</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Ensure critical processes are enforced through system logic, not manual follow-through</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Maintain accurate and complete data across systems so they reflect real activity and outcomes</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Identify execution gaps such as missed follow-ups or inconsistent processes and resolve them through automation</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Monitor and troubleshoot system, workflow, and data issues</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Continuously refine and simplify processes to reduce friction and eliminate repetitive work</li> </ul> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong>Technical Onboarding and POC Support</strong></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Support prospective customers during onboarding and proof-of-concept phases</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Assist in validating technical fit and ensuring a smooth initial deployment experience</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Partner with sales to help qualify opportunities through technical evaluation</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Help move prospects from evaluation to commitment by reducing technical uncertainty</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Provide structured guidance during early engagement without owning the deal</li> </ul> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong> </strong></p> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong>Customer Support Ownership</strong></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Own support from intake through resolution</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Troubleshoot issues and identify root causes</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Communicate clearly with customers throughout resolution</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Identify recurring issues and reduce repeat problems through system or process improvements</li> </ul> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong>Documentation and System Clarity</strong></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Maintain and improve existing documentation and knowledge base content</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Translate recurring issues into clear, repeatable guidance</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Document workflows and system behavior to support internal clarity and scalability</li> </ul> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong> </strong></p> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 14.0pt; line-height: 115%;">Qualifications:</span></strong></p> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong>Required</strong></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Strong problem-solving and troubleshooting ability</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Ability to think in systems and identify root causes</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Clear communication with technical and non-technical users</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Organized and able to manage multiple workflows</li> </ul> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong>Preferred</strong></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Experience supporting technical products or environments</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Familiarity with workflows, automation, or system configuration</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Exposure to APIs or integrations</li> </ul> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong>What Success Looks Like</strong></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Systems operate reliably with minimal manual intervention</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Reduction in execution gaps, missed follow-ups, and inconsistent processes</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Smooth POC experiences that help advance deals</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">High-quality and timely support resolution</li> <li style="margin-bottom: 4pt; margin-top: 0in; margin-right: 0in; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Decrease in repeat issues through improved systems and documentation</li> </ul> <div style="margin: 0in 0in 4pt; text-align: center; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><hr></div> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong>Compensation & Benefits (California-compliant disclosure):</strong></p> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong>This position has a salary of: $80,000 annually</strong></p> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">Additional incentives may apply</p> <p style="margin: 0in 0in 4pt; text-align: center; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong><em>This range represents a good faith estimate. Final compensation depends on experience, skills, and location.</em></strong></p> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong>Benefits:<br></strong>May include medical, dental, vision, 401(k), paid time off, and other programs.</p> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong>Equal Opportunity Employer:</strong></p> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">We are an equal opportunity employer and do not discriminate based on protected characteristics.</p> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;"><strong>Additional Information:</strong></p> <p style="margin: 0in 0in 4pt; line-height: 115%; font-size: 12pt; font-family: Calibri, sans-serif;">We do not consider salary history in hiring decisions. Applicants may request additional compensation details during the hiring process.</p>