Assistant Director, Undergraduate Advising

Position Title: Assistant Director, Undergraduate Advising Department Name: University Advising Center Position Reports To: Associate Director, Undergraduate Advising FLSA STATUS: Salaried Salary Range: $70,304.00 Benefits: The University's comprehensive benefits program Days & Hours: Monday through Friday, 37.5 hours per week. Standard work schedule is 9:00 am to 5:30 PM, may be adjusted. Flexible schedule may require evening and weekend hours during peak periods. BASIC FUNCTION AND SCOPE OF JOB: The Assistant Director, Undergraduate Advising will provide guidance to students within the school of undergraduate, collaborate with staff and faculty to enact retention strategies, participate in campus-wide events, and serve as an integral part of the department’s mission and student’s professional and academic growth. ESSENTIAL FUNCTIONS: • Build a partnership with a caseload of advisees to clarify their personal, academic, and career goals and articulate expectations of advisor-advisee relationship • Develop a path to degree completion and implement goal-setting strategies • Conduct appointments via web conference and phone • Manage communications with advisees via email and text according to established timelines and the departmental communication plan • Coach students regarding degree options and academic standing, continuously monitoring their success • Maintain timely and accurate client case notes and records in Salesforce • Gain a thorough understanding of course prerequisites, degree equivalents, degree requirements, and University policies to effectively coach students with regard to program and course selection • Respond immediately to at-risk cases, making appropriate referrals to campus support services and resources (i.e. counseling, career planning, tutoring, disability services) and consulting with the departmental directors as needed • Utilize Colleague to update academic records, process transfer credits and course substitutions, conduct registration transactions, and process program changes • Customize advising sessions based on the unique needs of each student, applying understanding, compassion, strength-based coaching and competence when working with individuals from diverse backgrounds • Apply conflict management and conflict resolution skills when working with dissatisfied clients • Collaborate with relevant faculty, staff, and administrators for academic updates and to ensure satisfactory academic progress for all assigned students • Develop and facilitate workshops to foster student’s professional development and support academic success and retention • Provide opportunities to engage (special) populations (i.e. veterans and international students) and accommodate their unique academic requirements • Collaborate with key departments across campus to enhance student services and the student experience • Assist with implementing retention strategies for students • Participate in assessment efforts to gauge the department’s performance • Develop and maintain in-print and electronic resources and publications • Attend recruitment, outreach, and campus activities such as Student Success Orientation and Commencement • Other duties as assigned QUALIFICATIONS: • Education requirement: • Master's degree or equivalent in a related field • Years of experience: • 1 to 3 years related experience and/or training; or equivalent combination of education and experience • Knowledge of: • Experience working in a graduate academic setting, in a business school, with students who are professional working adults, and/or with international students is preferred. • Direct job-related requirements: • High proficiency with MS Office and Salesforce with a willingness to efficiently learn new technologies • Skills and abilities: • Establish and maintain positive and professional relationships with advisees, faculty, and staff • Demonstrate a strong desire and ability to coach, motivate, and support students • Understand and be sensitive to the needs of a diverse and non-traditional population of students • Communicate clearly, concisely and persuasively in oral and written forms. • Demonstrate group presentation skills • Earn trust and maintain confidentiality • Work strategically and take initiative • Exercise sound judgment in decision making and problem solving • Manage multiple projects and work assignments within established time frames • Work independently and collaborate within a team • Work occasionally on weekends and evenings • Demonstrate competence and skills with adopting and learning new technologies Supplemental Information To apply: Please go to http://www.ggu.edu/jobs to submit an application, letter of interest, and a resume. In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third-party background check. Golden Gate University is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all. University policy prohibits discrimination based on race, color, religion/creed, national origin, ancestry, age, sex/gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, gender expression, military or veteran status, taking a protected leave (e.g., family medical or pregnancy leave), or on any other basis protected by applicable laws. The University has a strong commitment to the principles of diversity and inclusion, and to maintaining working and learning environments that reinforces these practices. The University welcomes and encourages applications from all demographics.