Description:
• Provide Salesforce system administration, design, and optimization services within managed service contract standards and SLAs.
• Educate, guide, and empower nonprofit clients on system use and ownership.
• Plan activities from requirements gathering through solution design using project management tools and delivery methodologies.
• Design and implement Salesforce solutions that align with client business processes and system needs.
• Facilitate client needs assessment through user story collection, grooming, and prioritization.
• Configure Salesforce using declarative tools such as custom fields, objects, layouts, views, reports, dashboards, and automation.
• Support validation testing and user acceptance testing.
• Maintain data integrity, hygiene, and security across client systems.
• Create documentation that helps clients understand and manage their Salesforce systems.
• Select and implement third-party applications as needed, and lead data mapping efforts during design and implementation.
• Mentor junior consultants and new hires on project work.
• Assist Sales and Services teams with implementation estimates and identify new client opportunities.
Requirements:
• 1–6 years of experience as a Business Analyst or Salesforce Consultant.
• Hands-on experience with Salesforce implementations.
• Experience with Experience Cloud and/or Agentforce Nonprofit/NPC preferred.
• Current working knowledge of recent Salesforce for Nonprofits releases and roadmap.
• Ability to solve automation requirements using Flow.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
• Ability to manage multiple project assignments at the same time.
• Creative and analytical problem-solving mindset with a focus on customer needs.
• Understanding of nonprofit business processes and complexities.
• Salesforce certifications such as Experience Cloud, Agentforce Nonprofit, and/or Agentforce Specialist preferred.
• Previous experience as a Salesforce for Nonprofit consultant preferred.
• Experience managing projects or participating in technical and cross-functional projects preferred.
Benefits:
• Part-time 1099 contract position.
• Remote work arrangement.
• Opportunity to work with nonprofit and progressive organizations on mission-driven technology projects.
• Work on a team committed to professional mentorship and client empowerment.